What are the responsibilities and job description for the IT Applications Manager - Enterprise Team position at Bayhealth?
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Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, a s well as stand -alone Emergency Department in Smyrna and a hybrid E mergency Department and Urgent Care in Milton . We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore . Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!
Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:
- Generous Paid Time Off and Paid Holidays
- Matching 401(k)/403(b) Plans
- Excellent Health, Dental, and Vision
- Disability and Life Insurance options
- On Site Child Care
- Educational Reimbursement
- Health Care and Dependent Care Flex Spending Accounts
- Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!
Location: Kent Campus Hospital - ONSITE position
Status: Full Time 80 Hours
Shift: Days
SALARY RANGE: 116,708.80 - 180,897.60YEARLY
General Summary:
The Applications Manager assumes a leadership role in the Information Technology Department application environment, including but not limited to designing and developing process improvements for rollouts, manage full life cycle implementation of major new technologies, meeting customer service financial objectives, grow and develop team members, lead functional and development teams and actively participate in all phases of system implementation including requirements gathering, functional and technical design, system design and development, testing, rollout, support.
This particular Applications Manager role will be overseeing Bayhealth's Enterprise Application team which includes Infor ERP (Supply Chain, Finance & working closely with HRIS). Additional applications this individual will manage include: WebEx, QGenda (physician scheduling), Midas Point of Sale systems, and others.
Responsibilities:
1. Assumes a leadership and strategic role in the evolution of our application’s environment, including but not limited to: a. designing and developing process improvements for rollouts, b. manage full life cycle implementation of major new technologies, c. grow and develop team members, d. lead functional and development teams and actively participate in all phases of system implementation including requirements gathering, functional and technical design, system design and development, testing, rollout, support e. apply advanced knowledge and exercise independent judgment and discretion in management of IT applications and personnel
2. Meets customer service objectives by: a. forecasting requirements b. preparing an annual budget c. scheduling expenditures d. analyzing variances e. initiating corrective actions f. troubleshooting transaction issues g. fully documenting all configurations, customizations, and interfaces to other systems h. completing audits i. implementing change through automation as needed
3. Oversees the analysis of user needs and makes recommendations of hardware and software applications a. Prepares and completes action plans b. Implements production, productivity, quality, and customer –service standards c. Responsible for implementing change through automation, as needed
4. Accomplishes customer service/human resource objectives by: a. recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees, b. communicating job expectations c. planning, monitoring, appraising, and reviewing job contributions
5. Participate in the Bayhealth IT governance process by: a. Enforcing policies and procedures b. Participate in Bayhealth steering and oversight committees c. Preparing and presenting decision documents
6. All other duties as assigned within the scope and range of job responsibilities
Required Education, Credential(s) and Experience:
- Education: Bachelor Degree highly preferred. In lieu of, 10 years of IT Management experience may be considered in lieu of degree.
- Credential(s): None Required
- Experience: Required: 5 or more years experience in IT management position, to include experience managing a team of direct reports.
Preferred Education, Credential(s) and Experience:
- Education: Master Degree
- Credential(s): ITIL v4 Foundational Certification
Six Sigma Lean Green Belt Certified
Project Management Professional PMP - Experience: 7 or more years of experience in Healthcare IT management position. Experience with Supply Chain operations, Finance and ERP management. Knowledge of Infor and Epic.
To view a full list of all open position at Bayhealth, please visit:
https://apply.bayhealth.org/join/
