Supervisor, Medical Practice - Surgical Oncology Clinic - Full-time Mon-Fri - St. Petersburg, FL

Job Overview

Position Supervisor, Medical Practice

Department Surgical Oncology

Location St. Petersburg, Florida

Schedule Full-time | Monday-Friday | 40 hours/week

The Medical Practice Supervisor has operational supervisory responsibility of an Orlando Health Physician Group Practice site.

The Supervisor will improve staff productivity and operational efficiency by providing consistent, on-site leadership and real-time decision-making. This dedicated oversight will proactively manage daily workflows, reducing delays, minimizing errors, and ensuring appropriate staffing coverage across all clinic areas, allowing teams to function at the top of their roles and maintaining continuity of care across specialties.

In addition, this role will directly support staff engagement and retention by providing coaching, training reinforcement, and problem resolution, helping team members feel supported and aligned with expectations.

The Supervisor will also play a key role in customer service and service recovery. By addressing patient concerns in real time and reinforcing service standards, this role helps protect patient satisfaction and the Cancer Institute’s reputation. This position ensures that standards and consistency critical to delivering a seamless patient experience are upheld across surgical, radiation, and colorectal specialties.

About the organization

This role supports Surgical Oncology within the Orlando Health Cancer Institute, located on the Bayfront campus in St. Petersburg.

Orlando Health Cancer Institute is one of Florida’s leading cancer programs, offering comprehensive, multidisciplinary care across seven treatment sites and more than 10 practice locations. Our expert team of medical, surgical and radiation oncology specialists provides personalized care for more than 200 types of cancer, supported by advanced technologies. This institute is nationally recognized for excellence, with accreditations across multiple specialties and high-performing ratings from U.S. News & World Report and Becker’s Hospital Review. As part of the Orlando Health system of care, this location brings world-class oncology services to Florida’s West Coast and offers a collaborative outpatient environment backed by the strength and resources of a large, not-for-profit healthcare network with a 100-year legacy of service.

Orlando Health is committed to providing benefits that go beyond the expected, with career‑growing FREE education programs and well‑being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

Why Orlando Health is your best place to work

✔ Education & Career Growth Assistance

✔ Comprehensive Health & Wellness coverage and resources

✔ Financial & Retirement Planning with Company Match

✔ Excellent Company Culture and Work-Life Balance

✔ Family & Pet Support

…and more!

Essential Functions

• The Supervisor focuses on daily operations such as personnel supervision, compliance with organizational policies and procedures, facility management, patient scheduling and business-related reporting and functions.
• Oversees scheduling patients and improved access for patients to the practice.
• Acts as a resource for the Chief Operations Officer, Director of Operations, and/or Operations Manager.
• Manages operations to provide physician clients with the most efficient and cost-effective clinical operation.
• Assists in development, administration and support of organizational policies and procedures. Implements and monitors projects and operational functions as developed by the Chief Operations Officer, Director of Operations, and/or Operations Manager.
• Assist physician(s) with creation of strategies for efficiency and growth of the practice.
• Provides management reports to physicians and administration for review, practice planning, practice marketing, and completes practice development.
• Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
• Develop systems knowledge, including practice management systems and electronic medical records where applicable.
• Proficient in word processing, spreadsheet development, and presentation skills required.
• Strong interpersonal, customer service, and supervisory skills required.
• Provides department level orientation to new team members to include system software, telephone processes and protocols, office equipment usage, departmental policies and procedures, customer service expectations, job competencies, and coaching plans.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Educates and supervises staff.
• Provides necessary documentation relating to policies and procedures.
• Maintains confidentiality of data and information.
• Functions as a member of the medial office management team.
  
  
  

Education/Training

• High school graduate or equivalent.
  
  
  

Licensure/Certification

• None.
  
  
  

Experience

• Minimum three (3) years’ experience in a physician office setting.
• Prior oncology experience preferred/a plus.
• Prior operational and people management experience preferred/a plus.