Youth Support and Services Coordinator

Description

To provide services including assessment, planning, and ongoing case management to children with disabilities and their families. To provide youth transition services for the Family Services Section.

Examples of Duties

• Provides referral, assessment and case management services to voluntary cases related to the Children’s Community Options Program (CCOP) and Children’s Long-Term Services (CLTS) waivers
• Determines the range of services needed by children and families through interviews, home visits, collateral contacts, etc.
• Coordinates services with other agencies/disciplines/community members such as law enforcement, schools, attorneys, mental health, alcohol and other drug, medical services, etc.
• Links families with state advocacy organizations related to disability rights
• Assists families in identifying and applying for benefits, entitlements, or reimbursements
• Attends school-based Individual Education Plan (IEP) meetings when family requests/approves attendance
• Provides advice in areas permitted by law for non-attorneys on issues involving children’s rights, benefits, or entitlements
• Provides advocacy when appropriate on behalf of children in cases involving rights, benefits, or entitlements
• Explores alternatives for financial assistance
• Performs functional screening to determine eligibility for children’s programs
• Secures verification and documentation of required information
• Records and maintains complete and accurate records and performs other general office duties as required
• Supports children and families throughout ongoing evaluation processes related to the child’s disabilities
• Assists families and schools in developing transition plans for high school children to publicly funded adult long term care services
• Keeps informed of and processes all program changes
• Employs a variety of measures to ensure that children with disabilities, together with their families and guardians, are prepared to enter and are provided with a seamless transition into the adult service system and knowledgeable about services available through the Aging and Disability Resource Center to assist with the transition
• Organize and facilitate quarterly meetings of the Children’s Community Options Program (CCOP) Advisory Committee
• Answers face-to-face, mail, e-mail, and phone inquiries; maintains regular office hours with scheduled appointments
• Explains program rules and requirements to the public, participants, and board members
• Participates in and completes ongoing training as required by the state and county
• Completes required daily/monthly/quarterly/annual reports and complies with all established policies and procedures of the state and county
• Participates in departmental, section, and individual supervisory meetings
• Provides information presentations to other staff, professionals, and community groups related to department programs and policies
• Participates in supervision/consultation
• Performs other duties as assigned

Qualifications

• Bachelor’s degree from an accredited college in human services related field such as social work, psychology, sociology, education, etc.
• One year experience in working with: target population; community organizations; and resources related to youth with disabilities.
• Certified to conduct Children’s Long Term Care Functional screens within one year of hire.
• Experience in computer use and keyboarding (50 wpm), and Microsoft suite.
• Knowledge of resources available to target populations served.
• Valid drivers’ license and reliable transportation

Physical Demands

• Ability to sit or stand for extended periods of time while performing duties
• Ability to drive
• Ability to lift up to 20 pounds
• Ability to work out in the field
• Requires physical demands such as seeing, hearing, and color perception to make judgments both in the office and out in the field

Supplemental Information

Knowledge, Skills, and Abilities

Interpersonal Skills

• Ability to establish and maintain effective working relationships with children, their families, staff, local agencies, and the public
• Recognizes the importance of dealing with complex issues with children and their families in a purposeful and meaningful manner to facilitate maximum independence
• Identifies, with children and their families, strengths that can be linked to promoting optimal independence
• Persists in engaging children and their families in gathering information, making decisions, and seeking alternative funding and resources
• Ability to effectively identify health and safety concerns and act on behalf of children’s best interests

Personal/Professional Awareness

• Recognizes/respects needs and beliefs of diverse cultures
• Understands how values, style, and background can impact objectivity/bias
• Displays an ability to be decisive
• Displays openness to new information

Analytical Thinking

• Ability to appropriately interpret underlying causes of situations or behaviors
• Ability to quickly understand and grasp complex issues

Communication Skills

• Creates situations that allow for open communication with children, their families and collaterals
• Communicates clearly and accurately, orally and in writing
• Uses interviewing techniques/methods that assist in obtaining essential information

Organizational Skills

• Uses effective time management techniques
• Documents cases accurately
• Exhibits good problem-solving skills

Shifts and Work Hours:
Generally, the courthouse is open from 8:00am until 4:00pm, Monday through Friday. Depending upon the position, full-time employees may be scheduled either 37.5 or 40 hours per week.

Shifts for Dispatch personnel will vary, but cover 24-hours per day, 365 days per year. Applicants for these positions must be flexible. .

Insurance:
Health insurance is available to regular employees that work 26 hours per week or more and those that are eligible for participation in the Wisconsin Retirement System. Coverage is effective upon completion of one full calendar month of employment.

Both Disability and Life Insurance are available.
A Section 125 Plan (Flexible Spending) is available.

Paid Time Off (PTO): PTO is allocated on a per paycheck basis. The amount of allocation increases with duration of employment. Generally, two weeks of PTO are allocated upon hire. PTO may be used for any purpose.

For regular part-time employees, PTO is pro-rated based upon the regular number of hours scheduled.

Holidays:

New Year's Eve, New Years Day, Memorial Day, Labor Day, Veteran's Day, Spring Holiday (Friday before Easter), Christmas Day, Thanksgiving Day, Day After Thanksgiving, Fourth of July, Christmas Eve

Retirement:
Wisconsin Retirement System (Employee and Employer each contribute).

An optional Deferred Compensation Program is available.

Additional voluntary insurances are available, including: Vision, Dental, Accident, Disability and Critical Care. Premiums are payroll deducted for those who choose to enroll.