US - Senior Automation Support Engineer (Advanced)

Job Summary: This position offers an exceptional opportunity to lead automation support initiatives on a global scale, working with cutting-edge technologies and diverse teams across multiple locations. The role combines strategic planning with hands-on technical expertise, requiring a professional who can seamlessly transition between virtual support, on-site installations, and training delivery. You will serve as a critical liaison between engineering and production teams, driving the successful deployment of automation systems while establishing best practices that enhance operational efficiency. This position demands a unique blend of technical acumen, project management capabilities, and interpersonal skills to diagnose complex automation challenges, implement effective solutions, and build collaborative partnerships with stakeholders at all organizational levels. Responsibilities: • Collaborate with engineering and production teams to co-own strategic planning and implementation of automation systems, ensuring alignment with stakeholder needs • Assess deployment strategies and manage installation and commissioning of new automation equipment globally • Conduct comprehensive training sessions for site personnel on newly installed automation systems • Foster strong partnerships with stakeholders to advocate for resource allocations and enhance team collaboration • Diagnose complex automation issues and implement corrective actions to minimize downtime and improve system reliability • Develop and refine best practices for automation support, ensuring engineering team members have necessary tools and knowledge • Utilize data management skills to analyze system performance and identify improvement opportunities • Collaborate with cross-functional teams to document and communicate technical issues and solutions effectively • Provide virtual support for various automation platforms across multiple sites • Travel up to 35% of the time to provide on-site support, training, and assessments as needed • Navigate various work environments including manufacturing floors and equipment areas • Adhere to all site safety procedures including Lockout/Tagout, personal protective equipment requirements, and fall protection protocols Skills: • Exceptional verbal and written communication skills to convey complex technical information to diverse audiences • Strong collaborative abilities with proven track record of building stakeholder relationships • Project management expertise including scope definition, timeline setting, and resource management • Advanced analytical skills for interpreting automation analytics and driving data-informed decisions • Extensive automation troubleshooting experience with solid understanding of PLC logic and control systems • Proficiency in data visualization tools such as Tableau or Power BI • Familiarity with advanced automation technologies including robotics, IoT integration, and AI-based solutions • Manual dexterity for using hand tools and mechanical diagnostic tools safely and effectively • Team leadership and mentoring capabilities • Budget management and resource allocation skills Experience: • 10 years in automation support, project management, or related roles within manufacturing or industrial environments • Proven track record of successful automation projects from inception to completion • Experience managing large-scale automation projects including budget management and stakeholder communication • Background in automation within manufacturing, logistics, or pharmaceuticals industries preferred • Demonstrated ability to mentor and guide junior engineers and technicians Qualifications: • Professional certifications such as SMRP or CAPM highly desirable • Bachelor's degree in Engineering, Automation, or related technical field preferred This is an exciting contract opportunity that places you at the forefront of automation innovation, where your expertise will directly impact global operations and system performance. You will have the autonomy to shape support strategies, influence critical decisions, and work with state-of-the-art automation technologies while developing meaningful relationships with stakeholders across the organization. The role offers significant variety through a combination of virtual support, international travel, and hands-on technical work, making each day dynamic and rewarding. If you thrive in environments that challenge your technical skills, value your strategic input, and provide opportunities to mentor others while continuously expanding your own knowledge, this position represents an ideal career move.