What are the responsibilities and job description for the Field Service Coordinator position at Bayer Built Woodworks?
JOB SUMMARY:
Complete field service requests to repair products that have defects or warranty issues. Ensure customer satisfaction with Bayer Built Products and Services.
ESSENTIAL FUNCTIONS:
- Schedule Field Service work and repair of Millwork products
- Travel to Bayer Built territories to complete warranty work
- Field repair interior and exterior door issues
- Skilled craftsmanship
- Excellent communication skills
- Coordinate with Field Service Coordinator paperwork and schedule appointments with customers
- Gather and inspect product
- Follow up with production team leaders issue identified
- Completes necessary credit paperwork for customers
- Follow up with internal contact to identify product concerns
- Identify charge backs to vendors
SECONDARY RESPONSIBILITIES:
- Computer tracking and reporting for completed types of work and analysis of issues
- Follow up with Quality Control / Team Leader
NECESSARY KNOWLEDGE, SKILLS & ABILITIES:
- Must have understanding of BBW products
- Attention to detail
- Possess valid driver’s license and a clean driving record (willing to travel in rural and metro areas)
- Must be able to work independently
EDUCATION AND EXPERIENCE:
- High School Diploma
- Carpentry or cabinet making school preferred
- Experience working with Bayer Built products
Required Work Hours: Various, Monday - Friday
Salary : $30 - $35