What are the responsibilities and job description for the Customer Service Supervisor position at Baycoast Bank?
Customer Service Supervisor
Location: Elm St Branch - New Bedford, Massachusetts
Join Our Team and Lead Exceptional Customer ExperiencesAre you a passionate leader who thrives on delivering outstanding service and developing high-performing teams? At BayCoast Bank, we’re looking for a Customer Service Supervisor who will bring energy, leadership, and customer focus to our branch team.
In this role, you’ll be the driving force behind exceptional customer interactions—coaching your team, solving challenges, and helping customers achieve their financial goals. If you enjoy mentoring others, making an impact in your community, and growing your career in banking, we want to hear from you!
Lead & Inspire:
- Supervise, coach, and develop teller staff
- Provide ongoing training and feedback
- Manage staffing schedules
Deliver Outstanding Customer Service:
- Handle customer inquiries and resolve issues
- Build strong relationships with customers
Drive Results & Growth:
- Identify referral opportunities
- Support sales initiatives and branch goals
Ensure Operational Excellence:
- Oversee teller operations and cash handling
- Maintain compliance with policies
Be a Team Player:
- Collaborate across departments
- Participate in community events
- Minimum 1 year teller experience
- Strong leadership skills
- Customer-focused mindset
- Knowledge of banking products
- Strong attention to detail
- Positive attitude and reliability
- Bilingual a plus but not required
Why Join BayCoast BankWe believe in making a difference for our customers, community, and employees. Our core values:
- Take pride in what you do
- Believe your work matters
- Care about people
- Maintain a positive attitude
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Educational assistance
- Tuition assistance
- Defined Benefit Pension Plan
- Employee banking perks
- Career advancement opportunities
- Ability to lift up to 50 lbs
- May require evenings or weekends
- Travel between locations may be required
Salary : $43,817 - $55,000