Assistant Branch Manager I

Assistant Branch Manager I

Location: State Rd Branch, Dartmouth, MA

Join Our Team and Lead Exceptional Customer Experiences

Are you a driven leader who thrives on developing teams, building relationships, and delivering exceptional service? At BayCoast Bank, we’re looking for an Assistant Branch Manager I who brings leadership, energy, and a strong customer focus to our branch team.

In this role, you’ll play a key part in the daily success of the branch—supporting operations, coaching staff, and helping customers achieve their financial goals. If you enjoy mentoring others, strengthening community connections, and advancing your banking career, we want to hear from you!

What You’ll Do

Lead & Inspire

• Supervise and coach branch staff, providing ongoing training and development
• Assist with performance management, goal setting, and staff motivation
• Support staffing schedules, timekeeping, and daily team operations

Deliver Outstanding Customer Service

• Serve as a primary point of contact for customer inquiries and issue resolution
• Build and maintain strong customer relationships
• Provide financial solutions tailored to customer needs

Drive Results & Growth

• Support branch goals through referrals, relationship development, and retention
• Assist with business development efforts, including outreach and community involvement
• Identify opportunities to expand customer relationships across bank services

Ensure Operational Excellence

• Oversee daily branch operations in the absence of the Branch Manager
• Ensure compliance with bank policies, procedures, and regulatory requirements
• Maintain security, cash controls, and operational accuracy

Be a Team Player

• Collaborate with other departments to enhance customer experience
• Participate in community events and initiatives to grow the Bank’s presence
• Promote a strong, positive, and customer-focused team culture

What You Bring

• Previous banking experience with demonstrated leadership or supervisory skills
• Strong customer service and relationship-building abilities
• Knowledge of banking products, services, and operations
• Loan origination experience and NMLS registration preferred
• Excellent communication, problem-solving, and decision-making skills
• Ability to motivate, coach, and develop team members
• Positive attitude, professionalism, and reliability
• Bilingual skills in Portuguese and/or Spanish are a plus, but not required

Why Join BayCoast Bank

We believe in making a difference for our customers, our community, and our employees. Our core values:

• Take pride in what you do
• Believe your work matters
• Care about people
• Maintain a positive attitude

Employee Benefits

• Health, dental, & vision insurance
• Defined Benefit Plan
• 401(k) with company safe harbor
• Paid time off & holidays
• Professional development & career advancement opportunities
• Employee banking perks
• Tuition and loan support

Work Environment & Requirements

• Ability to lift up to 50 lbs
• May require evenings or weekends
• Travel between locations required; reliable transportation necessary