What are the responsibilities and job description for the Customer Communications Specialist position at BayCare?
BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.
Position Details:
- Location: Morton Plant Hospital - Clearwater, Florida
- Status: Full-Time
- Shift: Varies – Does include weekends, holidays and overnights
Responsibilities
- Serve as the initial point of contact for all BayCare Health System hospitals via hospital switchboards.
- Responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner.
- Ensure prompt and proper contact with customer via standard scripts and procedures.
- Deliver world-class customer service in a high-stressed, fast-paced work environment.
- Self-motivated and have proven ability to multi-task between various systems and support service objectives. Proficiency in the following modalities: Customer Service and Emergency Response.
- Responsible for maintaining logs, pulling data and running reports.
- Provide support in relation to the department by maintaining department directory, middleware applications and knowledge base.
- Assist with department projects as needed.
- May handle difficult situations and assist with training and assessment of newly hired Customer
- Communication Specialist team members.
- Other duties as identified/defined.
Education
- Required: High School Diploma or Equivalent
- Preferred: Associate - Related Field
Experience
- Required : Customer Service experience - 1 year
Specific Skills
- Must be able to complete 240 hours of training
- Maintain appropriate logs
- Handle emergency responses
- Provide customer service
- Experience with Microsoft office
Why BayCare?
Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that is built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That is why you will thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.
Equal Opportunity Employer Veterans/Disabled