What are the responsibilities and job description for the Client Services Manager, Home Health position at BAYADA Home Health Care?
BAYADA at Inspira Health is currently seeking a Client Services Manager to join our Cumberland County Millville, NJ Medicare certified Home Health Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA at Inspira Health believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Client Services Manager Responsibilities:
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA at Inspira Health believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Client Services Manager Responsibilities:
- Deliver exceptional customer service and ensure the highest quality of home care for clients.
- Oversee and coordinate client services, including resolving urgent scheduling and service issues.
- Manage the after-hours client caseload across four locations, ensuring continuity and quality of care.
- Cultivate strong, long-term relationships with clients, referral partners, payors, and community organizations.
- Foster clear and consistent communication with internal team members to support collaboration and service excellence.
- Ensure effective fiscal management of assigned caseloads by tracking and analyzing key performance metrics such as admission rates, Medicare percentages, and referral rejection reasons.
- Collaborate closely with Clinical Managers to provide guidance, oversight, and support to field staff.
- Bachelor degree is preferred, Associates at minimum.
- Prior knowledge of/experience with Medicare and OASIS a plus
- Prior medical office or home care experience preferred
- Prior supervisory experience a plus
- Demonstrated record of successfully taking on increased responsibility (goal achievement)
- Ambition to grow and advance beyond current position
- Strong computer skills required (electronic medical record)
- Excellent communication and interpersonal skills
- Award-Winning Workplace: Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
- Weekly Pay – Consistent weekly paychecks to keep your finances on track.
- Comprehensive Benefits – Medical, dental, vision, and more — we've got you covered
- Work-Life Balance – Enjoy a Monday–Friday, 8:30 AM – 5:00 PM schedule.
- Career Growth – Advancement opportunities to help you grow in your nursing career.
- Nonprofit Organization – As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.