Technician I or II

BASIC JOB SUMMARY:

The overall purpose of the Technician II is to install and repair TEC services and equipment. The Technician II will perform a variety of tasks and relies on experience, sound judgement, and the ability to understand and comply with pre-established guidelines. This position requires the ability to interact and communicate in a professional, effective, and timely manner, both in writing and verbally, with customers, co-workers, supervisors, and managers as well as, the successful use of a wide degree of creativity and latitude is required.

The Technician II is expected to adhere to regulations, Company policies, and values, and to represent themselves and the Company in a positive and productive manner.

Adherence to all standard operating procedures, safe work practices as found in the TEC Safety Handbook, and OSHA guidelines is essential to promote safety of all employees.

ESSENTAIL JOB FUNCTIONS:

The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties as required by the company.

• Travel to on-site work locations using a personal vehicle or a company vehicle, therefore, a valid personal driver’s license and adequate insurance coverage on the personal vehicle is required at all times. When applicable, a valid commercial driver’s license may be required, as well
• Install, access, and maintain company products and services in a proficient, timely, manner
• Operating TEC’s customer tracking system in an efficient and timely manner
• Perform advanced tests of equipment and store results in the TEC customer tracking system
• Confer with customers to determine and make modifications and recommendations for improvement to systems to ensure customer satisfaction
• Continued education applicable to the position as well as, acquiring industry certifications and training is expected

OTHER JOB FUNCTIONS:

• May install and service TEC communications and data equipment as assigned
• May install from staking sheets the buried distribution cable and pedestals, add new plan resources and severe service to the old plant
• May install and maintain transport and special service circuits utilizing copper and/or fiber
• May perform aspects of emergency repairs of fiber optic cable
• May operate different types of equipment and vehicles associated with the position, as needed
• May mentor, lead, and direct the work of other technicians
• Other duties as assigned

Job Qualifications:

Education/Experience - High school diploma, GED is required. Obtaining communication industry certifications is preferred and encouraged.

Knowledge/Skills/Abilities - Experience in and familiarity with advanced communication industry and Company concepts, practices, and procedures is required. An understanding of communication equipment, construction, installation, and repair as well as, an understanding of local area networking (Lan) and home networking is required.

Approximately two (2) years of experience in installation and servicing of communication related products, preferred.

TEC is a communications company with a vision of connecting customers to the world and strengthening the communities we serve. As a family owned and operated business, we value your success and personal growth within the company. We strive to strengthen employees, build customer relationships, expand our fiber network, and increase profitability so that we can reinvest in our employees, company, and communities that we serve. As a Technician II, you’ll join an elite team that is connecting rural Americans with dedicated fiber broadband services.

With over 100 years in business, TEC is an established innovative communications leader. In the early to mid-1900s, TEC connected countless people to the telephone for the first time. And today, we are accelerating access to high-quality, reliable internet solutions for communities that need it most. With offices in Mississippi, Alabama, Tennessee, and Louisiana, we are playing a major role in the largest internet infrastructure buildout in the history of our country, and you can be a part of this exciting time.

TEC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, or disability, or any other category protected by applicable Federal, State, or local laws, except where age and gender are essential bona fide occupational requirements, or where disability is a bona fide occupational disqualification. Furthermore, Equal Employment Opportunity will be provided for qualified disabled veterans and veterans of the Vietnam Era as well as other protected veterans. TEC is committed to the idea that all employees must be treated with dignity and respect. Each and every employee is expected to help maintain a nondiscriminatory workplace.