What are the responsibilities and job description for the BDC/Customer Service Representative position at Bay Ridge Subaru?
Job Summary:
The BDC/Customer Service Representative role at Bay Ridge Subaru is a part-time customer service position that offers base pay plus commission. In this role, the successful candidate will utilize their communication and customer service skills to develop relationships with customers, select their vehicles, and keep communication with them through the sales process. The position is located in Brooklyn, New York.
Compensation & Benefits:
This position offers a competitive pay of $15 per hour as base pay plus commission. Benefits are offered upon completion of 6 months.
Responsibilities:
• Develop lead acquisition and follow-up programs to increase customer satisfaction, brand loyalty, and profitability.
• Manage customer inquiries, providing timely and accurate responses.
• Follow sales processes while responding to inbound and outbound calls.
• Manage customer communications and expectations with highest standards.
• Provide excellent customer service by handling and resolving customer complaints and providing detailed information on products and services.
• Utilize a consultative approach to understand customer needs and define appropriate solutions.
• Record customer contact information accurately to ensure data accuracy and integrity.
• Follow-up with customers to ensure satisfaction with the buying experience.
Requirements:
• High school diploma or equivalent.
• Previous experience in customer service and/or sales.
• Knowledge of Automotive products and services and customer interactions.
• Ability to work effectively in a fast-paced environment.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking skills.
• Proficiency with Microsoft Office suite and customer relationship management (CRM) software.
EEOC Statement:
Bay Ridge Subaru is an Equal Opportunity Employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, color, national origin, sex, age, disability, marital status, sexual orientation or any other protected category under federal, state or local law.
Salary : $15