Enrollment Support Specialist - Bay Path University

Supervisor: Associate Director of Enrollment Support
Position Code: ESS
Status: Full-time
Standard Hours: Rotating shifts
Mon-Fri. Week A 9 AM-5 PM, Week B 10 AM- 6 PM
Job Location: Longmeadow
Exempt (Yes/No): No

JOB SUMMARY:
The Enrollment Support Specialist supports student recruitment for all academic divisions of Bay Path University. This position is designed for a highly dedicated and motivated individual who works well independently. The position will support recruitment efforts by engaging website visitors in live chat, answering the phones, making outbound calls to potential students and corresponding through written communication. The tele-counselor must be self-motivated and with the demonstrated ability to work with minimal supervision. The successful candidate will be articulate, organized, results driven, and dynamic, with a basic working knowledge of all three academic divisions - Traditional Undergraduate, The American Women's College and Graduate School, as well as the ancillary student support departments.

ESSENTIAL JOB FUNCTIONS:

• Engage website visitors via LiveChat; answer questions and provide excellent customer service while promoting Bay Path University with the goal of supporting recruitment and admission.
• Respond to incoming calls and represent the University in an engaging, informative, and professional manner.
• Outbound Calls *including specific campaigns - event reminders, admissions deadlines, re-engagement and recruitment outreach
• Responsible for logging all student interactions via a CRM or other mechanism.
• Attend trainings as required.
• Perform any other duties or tasks as assigned by the University.

• Associates degree required; Bachelor's degree preferred
• Must be articulate, organized, results-driven, and dynamic, with a basic
• working knowledge of all three academic divisions - Traditional
• Undergraduate, The American Women's College and Graduate School.
• Must have a passion for adult women students and an ability to connect
• with students at all phases of their educational journey. Strong desire to
• enable women to succeed, while being passionate about Bay Path's
• mission and hallmark strengths.
• Must have the capacity and willingness to learn about the basic university
• support services, including financial aid, career services, advising,
• registrar, etc.
• Must possess an energetic and positive attitude when working
• independently or collaboratively within a team.
• Must be able to represent the University in a professional manner, recruit
• and work within a diverse community, and follow all policies and
• procedures with a keen attention to detail.
• Must be an excellent communicator with superior listening and negotiation
• skills.
• Committed to providing exceptional customer service.
• Demonstrated ability to work collaboratively and communicate effectively
• with a wide range of people and groups.
• Ability to handle confidential information with discretion and within FERPA
• and HIPAA guidelines.
• All new employees must complete the FERPA, Anti-Harassment, and any other
• required online trainings within 15 days of employment.
• Must adhere to University COVID-19 testing, symptom tracking and all
• other COVID protocols established by the University.
• Should be committed to a culture of diversity, equity, respect, and
• inclusion; demonstrated ability to build working relationships with people
• having a wide variety of backgrounds, perspectives, and experiences
• different from ones' own.
• General knowledge of the University's mission, purpose and goals and the
• role this position plays in achieving those goals.
• Ability to adhere to University policies and procedures.

Commitment to Diversity, Equity, and Inclusion
Bay Path University is a diverse community devoted to proactively nurturing a campus-wide culture that promotes and ensures equity, respect, inclusion and safety for all members regardless of race, color, national origin, age, gender, religion, sexual orientation and gender identity, socio-economic background, or physical ability. We are one University that opens our hearts and minds to conversations, to learning and to creating a community that is welcoming of all. Regardless of position, it is expected that each employee will embrace this commitment and demonstrate an attitude of respect toward and acceptance of all members of our community.