What are the responsibilities and job description for the IT Support Assistant position at BAY MILLS INDIAN COMMUNITY?
ESSENTIAL FUNCTIONS:
1. Answers all incoming phone calls for the IT Department.
2. Routes helpdesk calls to assigned technicians.
3. Assists users in opening a support ticket or updating users on the progress on open tickets.
4. Reports to the IT Coordinator on any issues with open work orders or end-user complaints. Assist Techs with work orders as requested.
5. Maintains licensing records and ensures compliance and billing for software deployed to end-users.
6. Completes billing for work orders.
7. Creates and maintains records on all end-users, departmental computer equipment, and warranty information and notifies IT Management when systems are nearing end of life.
8. Disables users as requested.
9. Conducts quarterly inventory of IT Stock and is responsible for the entire inventory and billing of inventory.
10. Places orders to maintain stock levels of inventory.
11. Handles all purchasing, negotiating pricing, services, and all billing functions for IT Department.
12. Tracks the ordering process through receipt of and check-in of items.
13. Processes check requests for invoices received in the IT Department.
14. Assists on-site vendors in completing compliance forms and hotel accommodations.
15. Assist with development of office procedures.
16. Documents recycling and destruction of equipment.
17. Must attend all mandatory trainings offered through the Human Resources Department and/or Department Director.
18. Other duties may be assigned within the scope and complexity of the position.