What are the responsibilities and job description for the Spa Clerk position at BAY MILLS GAMING AUTHORITY?
POSITION SUMMARY:
Under the direction of the Spa Director, the Spa Clerk welcomes all guests into the Spa area in a friendly and courteous manner, as well as performs cash and sales transactions.
ESSENTIAL FUNCTIONS:
Provides exemplary customer service by "Exceeding Expectations One Opportunity at a Time".
Provide fast and courteous service to all guests of the Spa.
Greets guests in a friendly manner, checks them in upon arrival, and escorts them to their appropriate room and/or staff.
Answers phone calls and emails that are sent to the Spa department.
Collects payment from customers.
Enters all transactions into POS system, while assuming responsibility for balancing all transactions at the end of the shift.
Maintains a clean and safe work area including cleaning and sterilizing the Spa reception area, and spa rooms.
Assists the Esthetician(s), & Massage Therapist(s) in scheduling clients or booking for bulk parties.
Assists the Esthetician(s) & Massage Therapist(s) in cleaning and sterilizing tools.
Assists other positions in the Spa when needed and cooperates well with co-workers.
Ensure that all shelves are stocked including towels, lines, spa products and treatments.
Assist the Spa Director in ordering supplies.
Selling merchandise from the Spa.
Responsible for learning and following personnel policies and procedures for the Spa Department and Bay Mills Resort & Casinos.
Must attend all mandatory trainings designated by the Human Resources Department and/or Department Manager.
Other duties may be assigned within the scope and complexity of this position's essential functions.
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to walk and stand for extended periods of time. The employee must bend, squat, climb, crouch, kneel, and push/pull. The employee must occasionally lift and/or move up to 75 pounds while frequently lifting and/or moving up to 50 pounds. The employee is regularly exposed to chemicals.
POSITION REQUIREMENTS:
Must be at least 18 years of age.
Six months in cashiering experience is desired.
Prior experience in a Spa service position strongly desired.
Must have excellent communication skills and a friendly personality.
General knowledge of computers, prior use of POS system desired.
To perform this position successfully, an individual must be able to satisfactorily perform each function listed under the essential functions and physical demands categories of this position description.
Must have an excellent past work record, including attendance.
Pursuant to Bay Mills Indian Community Policies and Procedures §202.6, preference will be given to those of Native American descent.
Closing date: December 24, 2025