What are the responsibilities and job description for the TRIO Program Coordinator position at Bay College?
Position Information
Position Title
TRIO Program Coordinator
Pay Grade Level
G-10
FLSA
Non-Exempt
Benefits
Health, dental, vision, life, short-term and long-term disability insurance, flexible spending and dependent care accounts, health savings accounts, Michigan Public School Employees Retirement Systems, TIAA 403(b), generous sick and vacation time, paid holidays, modified summer schedule, YMCA membership, Wellness Program, tuition reimbursement and professional development support.
Department
TRiO
Campus Location
Escanaba
Min Salary
$18.82
Max Salary
$22.14
FTE
1
Full-time/Part-time
Full-Time
Position Type
Staff
Job Summary/Basic Function
The TRIO Program Coordinator serves as the primary point of contact for the TRIO Student Support Services (SSS) Program at Bay College. The position is responsible for providing quality service (face-to-face, on the phone, or electronically) to students, faculty, staff, peer educators and other constituents from the communities served by Bay College. The TRIO Program Coordinator facilitates the day to day workings for TRIO SSS and collaborates with the TRIO Director in the management and coordination of student applications, database and data integrity, budget, and in preparation and submission of annual performance reports. The TRIO Program Coordinator provides direct support to students and staff, as well as indirect support via database management, eligibility determination, and record keeping. The TRIO Program Coordinator plans, coordinates and implements student events; and supervises TRIO Peer Mentor(s).
The TRIO SSS program at Bay College serves 160 eligible students and provides support including: academic tutoring; advice and assistance in post-secondary course selection; student financial aid programs, scholarships, and assistance in completing financial aid applications; services designed to improve financial and economic literacy; application, admission, and financial aid for transfer from two-year to four-year educational institution; career guidance; cultural awareness; etc. The TRIO Program Coordinator reports to the Director of TRIO SSS.
The TRIO SSS program at Bay College serves 160 eligible students and provides support including: academic tutoring; advice and assistance in post-secondary course selection; student financial aid programs, scholarships, and assistance in completing financial aid applications; services designed to improve financial and economic literacy; application, admission, and financial aid for transfer from two-year to four-year educational institution; career guidance; cultural awareness; etc. The TRIO Program Coordinator reports to the Director of TRIO SSS.
Minimum Qualifications
- Associate degree
- Work experience in office environment
- Experience providing front-line customer service via phone, in person, electronic, and virtual; and related duties including: electronic calendaring, email management, scheduling and referrals
- Effective verbal, nonverbal, written and interpersonal communication skills with ability to flex and adapt to customer needs and manage conflict
- Knowledgeable of current trends in technology and experience using social media and related tools for communicating program activities and services
- Proficient with office technology and computing skills, including: Adobe, Microsoft Office Word, Excel, PowerPoint, Access, and Publisher
- Experience with data entry, databases and report production
- Experience supervising, training, mentoring, coaching, and evaluating team members
- Able to type 40 words per minute or more
Preferred Qualifications
- Three years of full-time work experience in office administration, human services, business, education, or related field
- Experience providing service and support to a diverse population
- Previous experience with Department of Education programs or State/Federal Grants
- Program intake and/or eligibility determination experience
- Event planning, coordination, and implementation experience
- Excellent organization skills including attention to details and follow-up
- Advanced Microsoft Excel skills
- Problem solving, critical thinking, and conflict management experience
- Experience managing multiple assignments and prioritizing goals to meet deadlines
- Positive attitude, growth-minded, solution-oriented, and professional
- Knowledge of and ability to work within a continuous improvement system
- Experience overcoming barriers to post-secondary success similar to program participants
Months Per Year
12
Hours Worked Per Week
40
Work Schedule
M - F, 8:00 a.m. - 5:00 p.m. 1 hour lunch break. Evening and weekend hours required as part of position.
Supervision Exercised
Supervises Student Peer Mentor(s)
Supervision Received
Works under the general supervision of the Director of TRIO SSS
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements below are intended to describe the general nature and level of work being performed by personnel assigned into this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Job related functions may be performed with or without accommodations. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate, but may be loud in areas of equipment operation.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Travel requirement
Travel required for student engagement events, training, and/or conferences.
Job Duties
Job Duty
Serves as the primary point of contact for TRIO (face-to-face, phone, and electronically) program. Provide welcoming, professional and timely customer service to students, faculty, staff, tutors, and other constituents from the communities served by Bay College.
Job Duty
Collaborate with partners on campus (admissions, financial aid, faculty, etc) to achieve student success, collaborate on service provision, and meet program objectives.
Job Duty
Use marketing and communication strategies to promote and recruit students to apply and participate in TRIO SSS programming. Serve as the page editor for TRIO online presence.
Job Duty
Process TRIO program applications, complete program intake, determine program eligibility and suitability, identify service needs and make referrals. Create and audit e-files for completion. Ensure all application materials, supporting documents, and services are accounted for, updated, and accurate. Enter data related to student participation and academic progress into multiple databases in a timely manner. Adhere to data retention and disposal schedule.
Job Duty
Assists students requesting TRIO support by providing guidance, direction, services, appointments, and referrals on a wide range of topics including desk-side technology troubleshooting, career preparation, transfer, FAFSA, time management, community resources, etc.
Job Duty
Coordinate events and provide logistical support for TRIO student engagement activities including: promotion, travel arrangements, expense reporting, reimbursements, and communication.
Job Duty
Accurately and effectively provide information to students, parents, staff, and the public within the bounds of FERPA, college policy, and applicable State and Federal regulations.
Job Duty
Hire, train, schedule, assign work to, evaluate, and coach TRIO Peer Mentor(s).
Job Duty
Prepare and complete Annual Performance Report (APR) for TRIO Grant. Provide administrative and technical support to the TRIO staff including generating reports for internal divisions and external reporting.
Job Duty
Maintain updated program policy and procedures manual.
Job Duty
Contribute to, and help develop new initiatives in TRIO, and participate in larger team decision-making. Research and analyze information and make recommendations to effectively resolve problems or issues, using judgment that is consistent with standards, practices, policies, procedures, regulation and/or government law.
Job Duty
Record minutes of TRIO staff meetings.
Job Duty
Order, distribute, and maintain supply and equipment inventory for TRIO program.
Job Duty
Other duties as assigned.
Department Information
Contact(s)
Beth Berube, Director of Human Resources
Shena Turan, Human Resources Specialist
Shena Turan, Human Resources Specialist
Contact Phone/Extension
906-217-4016
Contact Email
hr@baycollege.edu
Contact Fax
906-217-1625
Posting Detail Information
Posting Number
S260P
Posting Date
10/14/2025
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Quick Link for Internal Postings
https://careers.baycollege.edu/postings/2624
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter
Salary : $19 - $22
