What are the responsibilities and job description for the Receptionist position at Bay Bluffs - Emmet County Medical Care Facility?
Be the reason someone smiles today.
Our receptionists provide exceptional customer service to residents, families, visitors, volunteers, and staff; answers incoming phone calls; greets and assists individuals entering the building; supports residents with various needs; performs assigned secretarial and clerical duties, including maintaining resident petty cash accounts, receiving and sorting mail, and issuing receipts for cash and checks; and assists the Business Office as requested.
Day in the Life
- Provide customer service and support to residents, visitors, volunteers, and staff.
- Answer all incoming telephone calls promptly.
- Engage with residents in activities
- Operate various business machines and information-processing equipment.
- Maintain knowledge of each department’s functions and employee responsibilities.
- Direct visitors, family members, and residents to the appropriate department for assistance.
- Sort and distribute incoming mail, prepare outgoing mail, and forward mail as appropriate.
- Issue receipts for cash and checks and forward all funds received to the Business Office promptly.
- Maintain resident petty cash accounts and keep the Billing Coordinator informed of current balances.
- Schedule beauty and barber appointments for residents in coordination with floor staff and the beautician and maintain service authorizations in the designated binder.
- Keep the resident room list current and distribute it to the appropriate staff members.
- Provide support to other departments as directed.
- Perform additional duties as requested by the Business Office.
Qualifications
- Calm and friendly demeanor especially towards the elderly.
- Willingness to learn and assist
- Proficient in typing, Windows, and use of common business machines
- Available to work a variety of shifts between the hours of 9a-8p.
- Able to pass a background check and fingerprint process.