Office Coordinator/Adoption Counselor

Office Coordinator/Adoption Counselor

Duties:

This position includes but is not limited to:

• Excellent customer service skills with the ability to communicate effectively
• Greet visitors, answer phone calls, and respond to inquiries in a professional manner
• Provide administrative support to staff and management team
• Perform general clerical duties such as accurate data entry, scanning, copying and faxing
• Adoption counseling and client education; adoption follow-ups
• Schedules vaccine; spay/neuter appointments; adoption meet and greets; confirms appointments, and collects deposits
• Prepares paperwork for vaccines and surgery days, prints medical records, release forms and post-op instructions as needed
• Prepares adoption packets
• Performs computer scheduling and accurate data entry into spreadsheets and software programs
• Manages/tracks community pet pantry data, organizing donations and providing pet food/supplies to community members
• Reviews all adoption applications, verifies and clarifies information; responds to owner surrender requests
• Assists walk-ins, assisting with adoption applications as needed and time allows
• Launder and dry towels and blankets
• Cleans the office building daily to control the spread of disease, and keeps the office building organized and tour-ready
• Collects payments and prepares bank deposits
• Transport animals to appointments if needed
• Create biographies for shelter pets, and ensures pet photos/information/data is up to date in PetFinder and Petstablished
• Accepts donations, and provides donation receipts
• Manages volunteers
• Assists with organizing fundraisers and collecting payments for silent auction items
• Manage and maintain office supplies and equipment inventory
• Occasionally assists with simple website edits
• Cross trains for other positions
• Perform all other duties as assigned

Skills:

• Strong administrative skills with attention to detail
• Proficient in file management and organization
• Experience with spreadsheets, data collection and appointment scheduling
• Strong knowledge of clerical procedures and office management systems
• Previous experience as a veterinary or animal care receptionist is preferred
• Basic knowledge of cat/dog body language, vaccinations, spay/neuter and heartworm prevention is preferred
• Ability to prioritize and work independently on assigned tasks, as well as to accept direction on given assignments. Understand and carry out oral and written direction
• Ability to easily learn and utilize multiple software programs
• Intermediate to advanced computer knowledge and data entry skills
• Ability to perform moderately heavy physical labor
• Ability to communicate calmly, respectfully and effectively with the general public
• Creativity, social media and marketing skills preferred; Additional ability to photograph adoptable pets helpful

Physical effort

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job.

• Frequently required to bend, stand, stoop, walk, sit, lift, communicate, and listen
• Frequently use hands to manipulate, handle, or feel; will reach with hands and arms
• Frequently up and down on your feet
• Frequently lift and/or move up to 50lbs

Work Environment

While performing the duties of this job, the employee is exposed to hazards associated with dogs and cats of all sizes, breeds and temperaments; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.

This is a full-time position, to include working weekends and holidays.

If you have the required skills and qualifications for this role, we would love to hear from you. Please submit your resume for consideration.

Job Type: Full-time

Pay: $ $12.00 per hour

Experience:

• Computer skills: 5 years (Required)
• Appointment scheduling: 3 years (Preferred)
• Animal welfare: 3 years (Required)
• Veterinary clinic: 3 years (Preferred)
• Customer service: 3 years (Required)
• Office: 5 years (Required)

Work Location: In person

Salary : $12