School Health Services Manager

Overall Summary:

The School Health Services Manager leads the operational oversight of teen health and school-based health center programs, ensuring alignment with organizational goals and community needs. This role drives clinic efficiency, fosters provider collaboration, and champions excellence in patient care. The Manager mentors multidisciplinary staff, enforces compliance with BACH policies and clinical standards, and cultivates strong partnerships with school-site leadership to support integrated service delivery.

Essential Responsibilities:

• Oversee school based operations across all sites (system wide staffing and hours of operation).
• Coordinate daily clinic schedules and staff assignments.
• Manage clinic flow, patient check-in, and provider support.
• Train and mentor supervisory, front office and MA staff in policies, procedures, and workflows.
• Serve as the primary liaison with school site administrators for daily operational issues.
• Ensure compliance with HIPAA, Title X, mandated reporting, and BACH standards.
• Support quality improvement initiatives and assist with audits or compliance reviews.
• Report incidences of child/sexual abuse as mandated by the state of California.
• Continually monitors and works to ensure school based clinician productivity performance measures are met/exceeded.
• Continually assesses and subsequently ensures school based staffing levels remain at a point to ensure our community service mission is consistently met.
• Continually monitors and subsequently ensures school based operations operates with their established service-line budget.
• Helps with the development of school based annual operating budget.
• Ensures staff hired to support school based operations obtain/maintain appropriate certifications required in the performance of their duties.
• Takes primary responsibility for helping to field, investigate and resolve any/all complaints.
• Helps to establish, strengthen and manage relationships with School Administration, patients and the community at large.

• Participate in school and community health fairs, student wellness events, and outreach activities.
• Promote student/youth empowerment and provide culturally responsive health education.

Secondary Responsibilities:

• Provide backup coverage for front desk reception and scheduling, if needed.
• Assist in preparing reports for grants, compliance, or program evaluation.
• Participate in trainings, workshops, and continuing education.

Qualifications:

Required education, experience, and training:

• Current CPR/BLS certification.
• At least 1 year of experience in community health, pediatrics, or school health setting.
• Proficiency with Microsoft Office and EHR systems.

Preferred education, experience, training:

• Previous supervisory or lead role experience.
• Experience in a school-based or youth-focused clinical environment.
• Bilingual (Spanish or Vietnamese preferred).

Knowledge, Skills, and Abilities:

• Coordinate daily clinic schedules and staff assignments.
• Oversee clinic flow, check-in, and provider support.
• Train, mentor, and support front office staff, MAs, and volunteers.
• Serve as a liaison with school staff for day-to-day operational issues.
• Ensure compliance with HIPAA, Title X, mandated reporting, and BACH protocols.
• Participate in quality improvement initiatives and assist with audits or reviews.
• Support youth empowerment and participate in school/community outreach events.
• Step in with reception, scheduling, or MA duties as backup when needed.

Work Conditions:

• Travel locally to visit other sites; may require a day or overnight trip to attend events; workload may be demanding at times; require professionalism and confidentiality

Work and Physical Demands:

• Sitting, walking, and standing in a typical clinical/office environment.
• Regular bending, stretching, and lifting of up to 20 pounds.
• Manual dexterity for the use of standard office equipment, medical supplies, and a computer keyboard.
• Travel to school or community sites, with occasional outdoor work at health fairs or events.
• Presenting information in group settings.
• Evening and weekend work as needed.
• Accurate reading and writing for charting, reporting, and documentation.
• Standing and/or walking for extended periods (more than 4 hours).
• Compliance with OSHA safety standards, including handling blood and blood-borne pathogens with protective equipment.

Supervises:

• MAs, front office staff, and volunteers.