What are the responsibilities and job description for the Veterinary Customer Service Representative position at Bay Animal Hospital LLC?
Now Hiring: Veterinary Receptionist (Client Service Representative)
Bay Animal Hospital
Townsend, DE 302-279-1082
At Bay Animal Hospital, we provide high-quality medical care to our patients and exceptional service to their owners. We are looking for an empathetic, organized, and high-energy Veterinary Receptionist to serve as the face and voice of our hospital. If you love animals and thrive in a fast-paced environment, we want to meet you!
Responsibilities
Bay Animal Hospital
Townsend, DE 302-279-1082
At Bay Animal Hospital, we provide high-quality medical care to our patients and exceptional service to their owners. We are looking for an empathetic, organized, and high-energy Veterinary Receptionist to serve as the face and voice of our hospital. If you love animals and thrive in a fast-paced environment, we want to meet you!
Responsibilities
- Client Relations: Greet clients warmly, manage check-ins/check-outs, and ensure a welcoming lobby environment.
- Communications: Manage a multi-line phone system, schedule wellness and emergency appointments, and manage client emails.
- Patient Triage: Assess the urgency of incoming calls and walk-ins using basic veterinary medical protocols.
- Financial Duties: Process invoices, take payments (cash, credit, CareCredit), and balance the daily cash drawer.
- Records Management: Maintain accurate digital medical charts using Idexx Neo software.
Required Qualifications
- Experience: 1 years of medical reception, general reception, or customer service experience (Veterinary experience is a major plus!).
- Skills: Exceptional communication, strong multitasking ability under pressure, and basic computer literacy.
- Attributes: High emotional intelligence, professional demeanor, and a genuine love for helping people and pets.
- Education: High School Diploma or GED equivalent.
Ready to join our team? Please send your resume and a brief cover letter explaining why you are a great fit to bayanimalde@yahoo.com