What are the responsibilities and job description for the Experienced Installation Technician position at Bay Alarm Company?
Position Summary: The Installer III position installs complete security systems with minimal supervision and explains installation to customers. This role performs system alterations and additions and service systems as required.
Job Duties:
- Install and assist with complex hard wired burglar alarm, fire alarm, CCTV, access control and intercom systems.
- Coordinate installation projects with customers and contractors.
- Lead team of installers to complete larger projects.
- Prepare installation equipment and documentation.
- Generate a positive customer experience through exceptional customer service.
- Walk through system design with customer, make adjustments as needed.
- Install systems in a timely manner and to company standards.
- Arrive on time daily with a professional and clean uniform with appropriate work shoes.
- Properly maintain and clean all work equipment and company assigned vehicle.
- Provide on-the-job training to new team members.
- Provide 24-hour on-call support as part of a rotating schedule, including weekends and holidays.
- Engage in on-the-job training and pass field inspections to show proficiency in order to advance to the next level.
- Complete prerequisite and continual E-Learning training courses.
- Attend Bay University's product training courses & pass all assessments.
- Expand skills by attending training offered by Bay University in critical areas such as networking, system troubleshooting, complex fire technology, NFPA, NEC and UL standards.
- Complete paperwork and pass required tests to acquire state mandated licensing.
- All other miscellaneous responsibilities and other duties as assigned.
- 2-3 years of alarm installation experience required. 4 years preferred.
- Product experience with Autocall, DMP, Openeye and PDK preferred.
- Network based systems experience preferred.
- Demonstrate ability to program, install, troubleshoot, and explain complex residential and commercial security systems.
- Knowledge of construction, electronic theory, and electrical wiring required.
- Excellent written and oral communication, customer service & documentation skills.
- Strong work ethic and detailed oriented.
- Basic computer and smart device competence required.
- High school diploma or equivalent required.
- May be required to work evenings weekends and holidays as needed.
- Valid driver's license and a clean driving record required.
- Final applicant will need to have the ability to pass a pre-employment screening process.
Physical Requirements and Working Conditions:
- Frequent driving, standing, walking, bending, kneeling, climbing, balancing, stooping, crawling or crouching and reaching with hands and arms.
- Frequent lifting/moving up to 50 lbs, occasional lifting up to 100 lbs with assistance.
- Manual dexterity to handle tools, wiring, small parts, and installation components.
- Ability to work in confined spaces, on ladders, rooftops, or other elevated areas.
- Ability to utilize equipment ladders, boom and scissor lifts following weight restriction standards.
- Visual and auditory acuity required to diagnose issues and ensure proper installation or repair.
- Tolerance for repetitive tasks and prolonged periods of physical activity in various conditions.
- May require wearing personal protective equipment (PPE) such as hard hats, safety glasses, gloves, or steel-toed boots.
- Work is performed at customer sites, outdoors, in attics, crawl spaces, or construction zones, often in varying weather conditions.
- Must cooperate with and receive approval related to, any customer required conditions for placement or work on customer premises, including any government or regulatory required conditions for placement or on-premises work.
- Exposure to moving mechanic parts, extreme heat or cold, strobe lights, dust, dirt, loud noises, electricity, and potentially fumes/airborne particles, hazardous equipment or materials.
- Daily travel is often required between job sites, which may include long driving hours.
- Variable work hours, including early mornings, evenings, weekends, or on-call shifts based on service demand.
- Interactions with customers on-site require professionalism, clear communication, and adherence to safety protocols.
- Must adapt to changing job environments, equipment, and technical requirements on a regular basis.
Come start or advance your career at Bay Alarm, the nation's largest independently owned security company. We prioritize internal growth for our employees and offer outstanding promotional opportunities. As a family-owned company we value work life balance. 15% of our employees have been with Bay Alarm for 15 years! Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington.
All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service and support to keep our customers and their valuables safe.
We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match.
Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching.
Highlights Include:
- 40-Hour Workweek with Overtime Opportunities
- Day Shift Schedule Monday to Friday, some on-call and weekends may be required
- Take Home Company Vehicle with Gas Card or Mileage Reimbursement
- Uniform, Tools, and Cell phone Provided
- Clearly Defined Career Path (Level System)
- Paid Training and NICET Certifications
- Alarm System Purchase Plan and Employee Discounts
- Benefits; medical, dental, vision, life insurance, long term disability
- Vacation, Sick Time, Holidays, Bay Alarm Days
- 401(k) with a company match
- Employee Referral Bonus Program
- Flexible Spending Account
- Employee Assistance Program (EAP)
- Education Reimbursement
- Family Scholarship Programs
- Employee Resource Groups
- Community Service Programs
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