What are the responsibilities and job description for the Experienced Alarm Service Technician position at Bay Alarm Company?
- Establish positive contact with customers.
- Investigate the cause of alarm malfunction.
- Explain service to customers.
- Service systems in a timely manner and to company standards.
- Process necessary documentation.
- Provide field direction and training to Level I Service Technicians.
- All other miscellaneous responsibilities and other duties as assigned.
- Provide on-call service as needed.
- Level III: 3-5 years alarm installation or service experience preferred. Ability to program, test, inspect, and install all major company products including FBI, DMP, ADEMCO, CCTV, and RADIONICS systems.
- Basic knowledge of construction and electrical wiring required.
- Demonstrated aptitude or ability to use hand tools is required.
- Good written, verbal, and interpersonal skills.
- Valid driver's license and a clean driving record required.
- Final applicant will need to have the ability to pass a pre-employment screening process.
- Frequent driving, standing, walking, bending, kneeling, climbing, balancing, stooping, crawling or crouching and reaching with hands and arms.
- Frequent lifting/moving up to 50 lbs, occasional lifting up to 100 lbs with assistance.
- Manual dexterity to handle tools, wiring, small parts, and installation components.
- Ability to work in confined spaces, on ladders, rooftops, or other elevated areas.
- Ability to utilize equipment ladders, boom and scissor lifts following weight restriction standards.
- Visual and auditory acuity required to diagnose issues and ensure proper installation or repair.
- Tolerance for repetitive tasks and prolonged periods of physical activity in various conditions.
- May require wearing personal protective equipment (PPE) such as hard hats, safety glasses, gloves, or steel-toed boots.
- Work is performed at customer sites, outdoors, in attics, crawl spaces, or construction zones, often in varying weather conditions.
- Must cooperate with and receive approval related to, any customer required conditions for placement or work on customer premises, including any government or regulatory required conditions for placement or on-premises work.
- Exposure to moving mechanic parts, extreme heat or cold, strobe lights, dust, dirt, loud noises, electricity, and potentially fumes/airborne particles, hazardous equipment or materials.
- Daily travel is often required between job sites, which may include long driving hours.
- Variable work hours, including early mornings, evenings, weekends, or on-call shifts based on service demand.
- Interactions with customers on-site require professionalism, clear communication, and adherence to safety protocols.
- Must adapt to changing job environments, equipment, and technical requirements on a regular basis.
Join the Bay Alarm Family!
Come start or advance your career at Bay Alarm, the nation's largest independently owned security company. We prioritize internal growth for our employees and offer outstanding promotional opportunities. As a family-owned company we value work life balance. 15% of our employees have been with Bay Alarm for 15 years! Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington.
All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service and support to keep our customers and their valuables safe.
We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match.
Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching.
Highlights Include:
- 40-Hour Workweek with Overtime Opportunities
- Day Shift Schedule Monday to Friday, some on-call and weekends may be required
- Take Home Company Vehicle with Gas Card or Mileage Reimbursement
- Uniform, Tools, and Cell phone Provided
- Clearly Defined Career Path (Level System)
- Paid Training and NICET Certifications
- Alarm System Purchase Plan and Employee Discounts
- Benefits; medical, dental, vision, life insurance, long term disability
- Vacation, Sick Time, Holidays, Bay Alarm Days
- 401(k) with a company match
- Employee Referral Bonus Program
- Flexible Spending Account
- Employee Assistance Program (EAP)
- Education Reimbursement
- Family Scholarship Programs
- Employee Resource Groups
- Community Service Programs
Check out this video to get to know more about Bay Alarm!