What are the responsibilities and job description for the Enterprise Account Manager position at Bay Alarm Company?
Position Summary: Primary focus is customer service and retention for corporate account customers. Provide general field assistance to corporate account customers. Provide general field assistance to the Corporate Account Sales Representatives.
Responsibilities
- Proactively establish and maintain working relationships with all corporate account customers.
- Communicate effectively with other members of the Corporate Accounts staff. Document daily activity and customer relations calls.
- Schedule and attend appointments for corporate account alterations/additions, conversions, rate increases, upgrades, cancellation and renewals as required.
- Process corporate account alterations, additions, conversions, rate increases, upgrades and renewals as required.
- Meet with customer and review all pertinent information in order to resolve concerns, discrepancies or questions in a manner agreeable to the company and the customer.
- Make contact with discontinuing customers in order to maintain account or sign new account with new tenants/owners.
- Manage corporate account false alarm reports.
- Maintain corporate account list.
- All other miscellaneous responsibilities and other duties as assigned.
Qualifications
- 1-2 years experience in sales or customer service required.
- High school diploma or equivalent required.
- 1-2 years post-high school education preferred.
- Effective sales, customer service, and communication skills required.
- Superior organizational and follow up skills required.
- Ability to work independently and to be resourceful and creative required.
- Miscellaneous office skills required.
- Typing 35-40wpm required.
- Learn and become competent using internal relational data base and contact data base computer software programs.
- Intermediate word processing and basic spreadsheet competence required.
- Valid driver's license and a clean driving record required.
Physical Requirements and Working Conditions
- Frequent use of hands and fingers to operate a computer, phone, and other office or mobile technology.
- Ability to sit or stand for extended periods, depending on the nature of sales activity (e.g., desk work, in-person meetings, or trade shows).
- Clear speech and active listening skills required for phone and in-person communication.
- Occasional lifting or carrying of materials up to 25 pounds (e.g., marketing materials, product samples, promotional items).
- Ability to travel locally or regionally, which may include driving or using public transportation (for field sales roles).
- Office, hybrid, or remote work environments depending on the organization and sales structure.
- May include regular in-person visits to clients, participation in events, trade shows, or networking functions.
- Often goal-driven and performance-focused with quotas, deadlines, and incentive structures.
- Potential for high call/email volume in inside sales roles; face-to-face interaction in outside sales roles.
- Standard business hours, though evening or weekend work may be required for client availability or events.
- May experience moderate levels of stress due to sales targets, customer demands, or market fluctuations.