What are the responsibilities and job description for the Remote Medical Assistant position at Baxtera Solutions LLC?
Job Summary:
We are seeking a dedicated and bilingual (Spanish/English) Remote Medical Assistant to provide essential administrative and clinical support to our healthcare team, ensuring seamless patient care for our Spanish-speaking population from a virtual setting.
Key Responsibilities:
- Patient Communication: Answer, screen, and route calls, emails, and messages from patients in both Spanish and English, providing empathetic and accurate information.
- Scheduling: Manage appointment scheduling, rescheduling, and confirmations for virtual and in-person visits, coordinating with providers and patients.
- Insurance & Billing Support: Verify patient insurance, collect co-pays, and assist with billing inquiries.
- Telehealth Support: Assist patients with virtual platform navigation, conduct pre-visit technical checks, and ensure smooth telehealth encounters.
- Administrative Tasks: Prepare patient charts, manage referrals, handle prescription refill requests (as directed), and maintain strict HIPAA compliance.
- Language Bridge: Act as a crucial link, translating information and ensuring understanding between providers and Spanish-speaking patients.
Qualifications:
- High School Diploma/GED; Medical Assistant Certification (CMA, RMA) preferred
- Fluency in Spanish (written and verbal) is required.
- Proficiency with EHR/EMR systems and standard office software.
- Excellent phone etiquette, organizational skills, and attention to detail.
Skills Needed:
- Bilingualism (Spanish/English)
- Strong Customer Service & Empathy
- HIPAA Compliance Knowledge
- Tech Savvy (Telehealth platforms)
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Experience:
- medical assistant: 1 year (Preferred)
Language:
- Spanish (Required)
- English (Required)
Location:
- Margate, FL (Required)
Shift availability:
- Day Shift (Preferred)
Work Location: Remote
Salary : $18 - $20