Assistive Technology Professional

Job purpose

The ATP is responsible to effectively manage and oversee mobility equipment referrals for the Company while building and expanding market share and increasing profitability.

General Expectations

1. Regular, reliable, and predictable attendance
2. Comply with all applicable company policies, procedures, and patient protocols.  Comply with all current government regulations and professional standards respecting patient care.
3. Develop and maintain working knowledge of current Speech Therapy products, and other services offered by the organization and all applicable insurance guidelines for coverage and reimbursement.

Duties and responsibilities

1. Manage Leads 
   1. contacts lead to schedule in home evaluation within 1 business day of referral receipt 
   2. completes in home evaluation within 2 weeks of referral receipt, assuming client is available 
   3. coordinates evaluation recommendations with any other clinicians involved (i.e. PT, OT, SLP, PDN nurses, etc.) 
   4. completes Company evaluation paperwork timely and accurately 
2. Timely - submits paperwork to Medical Review within 3 weeks of completing scheduled evaluation 
3. Accurately - paperwork submitted to Medical Review includes the following: 
   1. completed Company evaluation form 
   2. retail quote and completed vendor order form for any and all items recommended 
   3. dealer quote for any and all items recommended 
   4. Letter of Medical Necessity that clearly “paints a picture” of the client in their living environment(s) which clearly articulates the medical need for any and all recommended equipment 
   5. corresponding clinician supporting documentation including signed PT/OT evaluation, signed letter of medical necessity, PT/OT clinic note for evaluation 
4. Additionally, ACCURATELY means: 
   1. only fundable equipment is recommended and submitted to Medical Review 
      1. if client is to private pay for item(s), it should be clearly documented and priced agreed upon prior to paperwork submission to Medical Review 
   2. all paperwork submitted is filled out in its entirety and Medical Review does not have to “fill in any blanks” 
   3. every piece of equipment recommended is supported by medical necessity that is clearly articulated in the supporting documentation and is justified in the letter of medical necessity 
   4. Medical Review is able to take paperwork submitted and move it forward without any additional assistance from you 
5. ALL leads/referrals should have their equipment recommendations completed and turned into Medical Review in less than 5 weeks from contact to completion - depending on client availability 
6. Manage Equipment Margins 
   1. expected equipment cost of sale for adaptive equipment is 52% (48% profit margin) 
   2. recommend the best equipment that falls within previous guideline 
   3. work with vendors to help reduce cost of sale for adaptive equipment 
   4. manages demo equipment assigned by utilizing and updating Sharepoint 
7. Manage and Expand Market Share 
   1. schedule/co-schedule in-services for referral clinics - one per month 
   2. follow-up on current sources that are sending referrals to the Company - once per two weeks 
8. Work Ethics 
   1. expected to work a minimum of 40 hours per week - although will generally require more to achieve goals established by the Company 
9. Time Management 
   1. expected to start at or before 8:00 am and work until 4:30 pm, or after, Monday through Friday 
   2. manage time effectively so that it is beneficial to the Company to ensure no “down time” 
   3. smart scheduling - schedule clients that live in proximity to each other to reduce “windshield time” 
   4. do not distract co-workers during working hours 
   5. no personal use of Company time 
10. Attitude 
    1. have a positive attitude toward others in the office and in the field 
    2. be a team player by assisting new hires and other co-workers who request it 
11. Professionalism 
12. dresses appropriately to represent the Company professionally in the field maintain a clean work environment including Company vehicle 
13. Communication 
    1. communicate in a clear, articulate and professional manner to show respect to others 
    2. available at all times to respond to calls, texts, and e-mails during working hours and sometimes after hours 
    3. responds to supervisor within 1 hour of missed conversation 
    4. updates all software solutions (i.e Brightree, Sharepoint, Team Calendar, etc.) within 1 business day of evaluation and/or any field communications 
14. Policies and Procedures 
    1. adheres to and implements all policies and procedures of Company 
    2. adheres to and follows all licensure and/or certification codes and regulations 
15. On Call Procedures 
    1. available after hours should emergencies arise that need your attention 
16. Travel - travel will be required to perform all duties of the job. Sometimes this travel will require overnight stays. If such is required, you are responsible for searching out and seeking accommodations that are within budget for the company. 
17. CRT Knowledge - maintain and increase knowledge of complex rehab technology products provided by the company and funding guidelines for each payor source associated with each. 
18. Company Vehicle 
    1. keeps company vehicle clean both interiorly and exteriorly 
    2. keeps company vehicle up-to-date on all service records such as oil changes, etc. 
    3. reports immediately any incidents regarding company vehicle 
    4. no personal use of Company vehicle allowed 
    5. no other passengers are allowed in Company vehicles besides IOW employees and other supervisor approved passengers 
19. Training 
    1. trains internal and delivery staff on any new products added to portfolio of recommendations 

Experience & Qualifications include:

1. Prior knowledge of rehab products.
2. 2 Years of experience in DME
3. Maintain certificate as ATP (Assistive Technology Practitioner)
4. Knowledge in all major insurance carrier reimbursement guidelines  
5. Ability to work independently
6. Outstanding Communication and presentation skills – both written and oral
7. Excellent analytical, reasoning and problem-solving skills
8. Willingness to work a flexible schedule and travel as needed, up to 25%
9. Must carry personal liability insurance with a minimum limit of 100,000
10. Courteous Customer Service (internally and externally)
11. System Proficiency (Microsoft Suite, 10-key skills, Brightree and other needed software applications)
12. Excellent computer skills
13. Must love helping People (both internally and externally)
14. High level of attention to detail
15. Positive influence on all employees
16. Able to manage multiple priorities and close the loop when interrupted
17. Able to demonstrate a high degree of passion and energy whilst maintaining a positive outlook.

Physical requirements

While performing the duties of this position, employee may be required to stand for extended periods of time and must talk and hear. Occasional stooping, bending, twisting and crouching may be required.  The employee sits, walks, kneels and reaches with hands and arms.  May be required to lift and/or move up to 200 lbs. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

This description is a summary of the functions of this position.  Other duties may be assigned as needed.  The company reserves the right to review and adjust this job description as business needs dictate.

Salary : $65,000 - $100,000