Billing Associate - Patient Financial Services

This position is for a Billing Associate/ Insurance Account Representative.

SUMMARY:
The Billing Associate is responsible and accountable for timely insurance billing, insurance follow-up and monitoring denials. This position requires you to act professionally and respectfully in adverse situations, maintaining the ability to think critically and rationally under stress, while presenting a positive attitude.

JOB REQUIREMENTS
Education: High school diploma or GED required.

Experience: A minimum of three (3) years verifiable customer service experience, with a minimum of one (1) year previous billing experience preferred.

Other:

• Communicate effectively by telephone, via e-mail and occasionally in person;
• Organize and prioritize work load to meet personal and unit monthly production goals;
• Handle a variety of task while remaining detail oriented;
• Accurately bill both UB (Hospital Claim Forms) and 1500 (Professional Claim Forms);
• Track, monitor and resolve all claims, payer edits and denials, following policy standards;
• Exceptional follow through, and documentation skills are a must;
• Adaptability - must occasionally cover other positions;
• Knowledge of health insurance including ability to read and explain benefits to determine insurance, provider and patient liability;
• Proficient with technology, as will use hospital specific computer based programs;
• Capable of running insurance eligibility, check claim status on payer websites and data entry.
• Ability to multitask and work in a fast-paced environment.
• Operating effectively in a team, as well as independently, contributing positively to team operations and working relationships is required.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodation. While performing the duties of this job, the employee is required to perform the following. Spend 8 hours or more on the telephone, in front of computer, monitor or similar screen utilizing keyboard and/or mouse, daily. Ability to stand, walk, bend, squat, twist, and occasionally lift up to 20 pounds.

Work Environment:
Office setting