What are the responsibilities and job description for the Field Service Representative position at Baxter Aerospace, Inc?
JOB DESCRIPTION:
Join Baxter Aerospace and shape the future of firefighting with our Dragonfly autonomous aircraft, a groundbreaking vertical takeoff platform designed to clear the air—literally. Our mission is to combat wildfires with innovative, scalable technology, delivering real-time data and paving the way for autonomous water-dropping solutions that protect lives and landscapes.
ABOUT OUR COMPANY:
At Baxter Aerospace, we are building a new way to fight forest fires in a digitally connected world. We are known for our innovation, precision, and commitment to quality. We foster a collaborative and fast-paced environment where excellence is both expected and rewarded.
We are looking for top-tier team members to join our mission in advancing satellite communication equipment used for critical missions like aerial firefighting, camera data transmission from aircraft, and deployed team coordination.
For more information about our company, please visit our website: BaxterAerospace.com.
DUTIES:
- Diagnose and troubleshoot technical problems related to aircraft performance, maintenance issues, and system malfunctions.
- Travel to domestic and international customer sites, including hangars, flight lines, and airbases.
- Guide and train customer maintenance personnel on correct repair procedures, upgrades, and inspections.
- Serve as the primary point of contact for customer inquiries and technical support needs.
- Communicate clearly and effectively with pilots, ground crews, and engineering staff to resolve operational issues.
- Relay field data and customer feedback to engineering and product development teams to drive product improvements.
SKILLS:
- Bachelor’s in Business Management, Project Management, Avionics, or a related field.
- Experience with communication systems common to DoD operations including RF, networking, and software systems
- Field support experience with commercial, business, or military aircraft.
- Security Clearance
- Proactive, self-directed, and customer-focused.
- Comfortable working in fast-paced, high-pressure environments.
- Willingness to travel extensively and work irregular hours when required.
- Passion for our mission to revolutionize wildfire mitigation through autonomous aerospace technology.
EXPECTED HOURS/SCHEDULE:
- Full Time: Monday-Friday 8am-6pm.
BENEFITS:
- Pay Depends on Experience.
- Health Insurance: Medical, Dental, and Vision Included.
- Opportunity for Growth and Development.
