Seasonal Customer Care Associate - Remote (Multiple Shifts Available)

WHO WE ARE:

BaubleBar designs accessories that make life more fun. Founded in 2010, the Company is known for its statement-making styles that create joy and bring people together. Today, BaubleBar’s unabashedly optimistic perspective can be found across multiple accessory categories that are sold direct to consumer and at 8,500 retail stores globally.

WHAT WE'RE LOOKING FOR:

BaubleBar’s award-winning Customer Care team is looking for Seasonal Customer Care Associates to join us for our busiest and most exciting time of year!

We’re looking for compassionate, customer-focused individuals who genuinely enjoy helping others and can confidently adapt to whatever comes their way. You thrive in a fast-paced environment, are comfortable juggling multiple priorities, and take a proactive approach to finding solutions.

A positive, “no task is too small” attitude and strong team spirit are a must. We celebrate wins together, support one another, and believe great customer experiences start with a great team.

WHAT WE WANT YOU TO DO:

• Quickly and efficiently manage a high volume of customer inquiries across email, social media, and live chat while navigating multiple systems
• Assist customers with questions related to orders, returns, shipping, products, and other general inquiries
• Take ownership of customer concerns and find thoughtful, efficient solutions
• Collaborate with internal teams to help deliver the best possible customer experience
• Maintain accurate and detailed records of customer interactions within our CRM
• Follow established processes and procedures while ensuring all communication reflects BaubleBar’s brand voice and values
• Provide up to 40 hours of support per week following training; initial training will be approximately 10 hours per week
• Be available to work weekends and holidays as needed during our peak season
• Commit to a temporary, remote position lasting approximately 12–18 weeks
• Have flexible availability during our peak season. While schedules may vary, we’re especially looking for team members who can provide coverage within one or more of the following windows: 6AM–2PM EST, 10AM–6PM EST, 2PM–10PM EST, or 6PM–2AM EST

WHAT WE WANT TO SEE:

• 2 years of professional customer service experience required, preferably within e-commerce, retail, or another high-volume customer support environment
• Proven experience managing a high volume of customer inquiries while delivering accurate, thoughtful, and efficient resolutions
• Experience working within a CRM or customer support platform required; familiarity with Kustomer, Shopify, and/or NetSuite is strongly preferred
• Strong computer and technical skills with the ability to confidently navigate multiple systems at once and type at least 40 WPM
• Demonstrated ability to meet and maintain individual performance expectations, including productivity, response time, resolution volume, quality, and customer satisfaction KPIs
• Ability to work independently, prioritize competing tasks, and make sound decisions with minimal supervision
• Exceptional attention to detail with a strong focus on accuracy, documentation, and following established processes
• Excellent written and verbal communication skills, including the ability to adapt your communication style while maintaining BaubleBar’s brand voice
• Proficiency with Google Workspace, including Docs and Sheets
• Reliable high-speed internet, a personal computer, and a quiet, distraction-free workspace are required
• And of course, a love for accessories! Our team is passionate about BaubleBar and the products we create

WHAT WE OFFER:

• The starting hourly range for this role is $17.00- $19.00. Starting offers within that range will factor in work location, skills, background, and years of relevant experience
• Seasonal Customer Care agents receive a free monthly product allowance to experience our amazing items first hand