What are the responsibilities and job description for the Call Center Representative position at Battery Mart of Winchester, Inc.?
We are seeking a motivated and customer-focused individual to join our team as a Call Center Representative. In this role, you will assist customers with product selection, process orders, answer questions, and help customers find the right solutions for their needs. The ideal candidate enjoys working with people, can multitask in a fast-paced environment, and is committed to providing exceptional customer service.
Key Responsibilities:
- Assist customers by phone, email, chat, and online messaging.
- Process orders, quotes, returns, and warranty claims.
- Follow up with customers regarding orders, product availability, and outstanding quotes.
- Learn and maintain knowledge of batteries, chargers, and related products.
- Work with other departments to ensure customer issues are resolved promptly.
Qualifications:
- Previous customer service, retail sales, call center, or automotive experience preferred.
- Strong communication, problem-solving, and active listening skills.
- Comfortable using computers and learning new software systems.
- Ability to multitask, stay organized, and manage multiple customer interactions.
- Positive attitude, reliability, and a willingness to learn.
- High school diploma or equivalent required.
This is an excellent opportunity for someone who enjoys working with customers and helping drive sales. We are looking for a team member who is motivated, dependable, and committed to providing exceptional service. If you enjoy solving problems, recommending products, and building positive customer relationships, we'd like to hear from you.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
Work Location: In person
Salary : $18 - $21