What are the responsibilities and job description for the Call Center Representative position at Battery Mart of Winchester, Inc.?
We are seeking a motivated and customer-focused individual to join our team as a Call Center Representative. In this role, you will assist customers with product selection, process orders, and resolve questions in a courteous and efficient manner. The ideal candidate is someone who enjoys working with people, can multitask, and is dedicated to delivering excellent service.
Key Responsibilities:
- Answer incoming calls and make follow-up calls as needed.
- Listen carefully to customers, provide accurate information, and offer effective solutions.
- Recommend products that best meet customer needs.
- Build trust and positive relationships with customers.
- Accurately record details from each call in our system.
- Collaborate with team members and management to ensure smooth daily operations.
Qualifications:
- Previous customer service experience (call center, retail, or similar) preferred.
- Strong communication and active listening skills.
- Professional, adaptable, and able to work with a variety of customer needs.
- Ability to multitask and stay organized.
- High school diploma or equivalent required.
This position offers the opportunity to contribute to our team’s success while building your career. If you are enthusiastic about helping others and thrive in a professional, fast-paced setting, we encourage you to apply.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $18 - $21