Device Repair Tech & Sales Specialist

Company Description

Batteries Plus is America’s leading one-stop source for replacement batteries, lighting, key fobs, and device repair, with over 700 stores nationwide and growing since its founding in 1988. Known for its unmatched technical expertise, personalized service, and community focus, Batteries Plus provides solutions for consumers and businesses alike. From smartphone and vehicle key fob repair to bulk battery sourcing and emergency power solutions, Batteries Plus powers people and businesses for all needs. With a team-oriented culture, extensive training, and nationwide opportunities, the company supports its employees in building fulfilling careers in retail and technology.

Why Join Our Hawaii Team?

• Work for an Operator: You’ll work directly with a Managing Director who values grit, creative thinking, and "Giving First."
• Performance-Based Pay: We don't just "recognize" performance; we reward it. If you drive repair volume and hit your targets, your paycheck will reflect your hustle.
• Scale with Us: We are scaling a multi-unit portfolio across the islands. We’re looking for the future leaders of our national expansion.

Role Description

We are looking for a Device Repair Tech & Sales Specialist who is a salesperson first and a technician second. We want to work with a proactive problem-solver who can engage customers, build confidence in our expertise, and sell the solution.

You will be the face of our device repair division in Aiea. Your goal is to diagnose issues on the spot, communicate the value of our premium service, and ensure every customer walks out with a working device and total peace of mind. We will train you on the technical side, but you must bring the energy, the sales drive, and the passion for helping people.

What You'll Do

• Engage & Consult: Proactively greet customers and consult on smartphone, tablet, and key fob repairs.
• Sell the Experience: Confidently explain our warranty, quality of parts, and technical expertise to close the sale.
• Problem Solve: Diagnose device issues in real-time and provide clear, professional repair estimates.
• Execute Repairs: Perform high-quality screen, battery, and component replacements (Training provided).
• Drive Revenue: Look for opportunities to provide additional value, from protective cases to backup power solutions.

What We're Looking For

• Natural Sales Ability: You are comfortable starting conversations and closing sales.
• Customer Obsession: You take pride in "saving the day" for someone with a broken device.
• Technical Aptitude: You enjoy working with your hands and have the steady hand/patience for small electronics.
• Positive Energy: You bring a "can-do" attitude to the floor every single day.
• Communication: You can explain complex technical issues in simple, reassuring terms.

Qualifications

• Proven experience in a sales or high-volume retail environment.
• Exceptional communication and customer relationship-building skills.
• Technical aptitude and a desire to learn complex repairs.
• Proficiency in basic business software and POS systems.
• High school diploma or equivalent required.