What are the responsibilities and job description for the Customer Service Representative position at Batt and Stevens Body Shop?
Customer Service Representative – Collision Repair
Be the First Smile. Be the Difference.
If you love helping people and thrive in a fast-paced environment, this role is for you. As a Customer Service Representative, you’re the first point of contact and the heartbeat of the customer experience—setting the tone from drop-off to delivery.
At CollisionRight, we don’t just repair vehicles—we restore confidence, pride, and peace of mind.
Why Join CollisionRight
Competitive pay bonus opportunities
Paid holidays, floating holidays & PTO
Health, dental & vision insurance
401(k) with company match
Paid parental leave
Paid training & career growth opportunities
Supportive, team-focused culture
What You’ll Do
Greet customers in person and over the phone
Answer calls promptly and professionally
Guide customers through the repair process
Coordinate rentals and tows
Support estimators and manage scheduling
Collect payments and maintain front office organization
What You Bring
1 year of customer service experience (automotive a plus)
Strong communication and organization skills
Calm, professional demeanor in stressful situations
Comfort with computers and office systems
Ready to Grow With Us?
If you enjoy helping people and want a career—not just a job—we’d love to meet you.
Apply today and become the voice of CollisionRight.
This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.