Customer Quality Specialist

At Batory Foods, we encourage our team to Bring YOU, Every Day because true success starts with the ability to be yourself and letting your unique talents shine. Since 1979, the heart of our success has been our people. The Friedman family established a legacy of generosity, warmth, and respect. And with core values like Invest in Relationships and Be Relentless About Improvement, each member of our team consistently strives for excellence to uphold that legacy—whether it’s related to the employee experience, our processes, or the customer journey. Join our team today and help us build a better tomorrow, together.

Benefits

14 paid holidays with a end of year holiday refresh break

Health, Vision and Dental Insurance

401K and Profit-Sharing program

Tuition reimbursement program

Be Positively Excellent well-being program

Term Life Insurance Plan

Standard Disability Plan

This position requires candidates to be authorized to work in the United States without the need for current or future employment sponsorship.

CUSTOMER QUALITY SPECIALIST

Job Description

This position will be responsible for handling a high volume of ingredient and supplier documentation requests. It will require direct communication with customers, sales representatives, vendors and our Quality department. This is an onsite role in Rosemont, IL.

Key Responsibilities

• Completing a high volume of incoming customer requests daily. Responding to requests for standard documents, questionnaires, customer specifications, and quality agreements.
• Working collaboratively with technical, manufacturing, quality, and customer support groups to complete customer questionnaires.
• Developing and maintaining a deep understanding of our products and manufacturing sites.
• Collaborating with other members of the Quality team to maintain and continuously improve the systems and databases.
• Organizing and maintaining all quality documentation and standard letters and tracking responses to customer inquiries.
• Working as part of a team to ensure customer documentation response process functions efficiently.
• Working with Sales to ensure requests are complete and prioritized as needed.
• Manage and maintain Vendors and Customer portals, questionnaires and surveys.
  
  

Personal Qualifications

• Bachelor's Degree in Microbiology, Chemistry, Food Science, or in related science field; or commensurate experience in quality, operations, or regulatory areas.
• Confirmed ability to work well independently with minimal supervision; actively seeks mentorship when needed to maintain progress on assignments.
• Excellent time management skills; ability to handle multiple requests/assignments at a time and complete assigned requests accurately and on a timely basis.
• Excellent computer skills; proficient in Microsoft Outlook, Word, Excel, PowerPoint, graphics, and database software.
• Excellent verbal and written social skills.
• Excellent listening and communication skills.
• Strong attention to detail and excellent organization skills.
  
  

Batory Foods in an equal opportunity employer which considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law. In addition, Batory Foods also provides “reasonable accommodations” to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation for any part of the application or hiring process, please notify us immediately.