What are the responsibilities and job description for the Pharmacy Operations Support Specialist - Specialty Pharmacy position at Baton Rouge General?
This role supports our pharmacy’s mission of delivering high-quality, patient-centered care while meeting URAC, ACHC, and 340B standards. The position plays a key part in ensuring medications are shipped accurately and compliantly, invoices are processed correctly, inventory is maintained, and pharmacy operations run smoothly.
What you will do:1. Medication Shipping & Compliance
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Ensure accurate, timely, and compliant shipment of medications.
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Package medications per pharmacy protocols, temperature control requirements, and manufacturer guidelines.
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Generate shipping labels and documentation using pharmacy shipping software.
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Confirm patient information, address accuracy, and delivery preferences before dispatch.
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Track shipments, maintain complete shipping records, and report delays, damages, or discrepancies.
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Collaborate with pharmacy staff to ensure orders are complete and audit-ready.
2. Invoice Review & Processing
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Review, verify, and submit pharmacy invoices to Accounts Payable.
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Match invoices to purchase orders and receiving documents.
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Enter invoice data into pharmacy/financial systems and follow up on outstanding payments.
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Resolve billing discrepancies with vendors and internal teams.
3. Inventory & Vendor Coordination
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Place medication and supply orders based on inventory needs.
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Monitor stock levels and conduct routine inventory checks.
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Work with vendors on backorders, substitutions, or special requests.
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Assist with cost tracking and inventory reporting.
4. 340B Program Compliance
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Conduct internal audits of 340B claims to ensure compliance with HRSA guidelines.
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Reconcile split-billing reports with dispensing and purchasing records.
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Monitor transactions to prevent diversion or duplicate discounts.
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Support additional compliance and clerical tasks related to 340B.
5. Clerical & Administrative Support
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Assist pharmacy leadership with scheduling, meeting planning, and clerical tasks.
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Reserve rooms, coordinate equipment needs and arrange food/beverages or travel.
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Participate in Work Excellence projects as assigned.
6. Additional Duties
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Perform other related tasks to support pharmacy operations as assigned.
Education
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Required: High School Diploma or GED
Experience
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Required: None
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Preferred:
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Prior experience in pharmacy operations, shipping/receiving, or healthcare logistics
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1 year of experience with Microsoft Outlook and Excel
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Certifications & Licensure
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Required: None
Special Skills & Knowledge
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Preferred:
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Familiarity with URAC and ACHC shipping/documentation standards
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Familiarity with 340B program requirements
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Knowledge of HIPAA regulations and medication handling standards
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