Patient Access Coordinator

Creating Exceptional First Impressions for Every Patient

What We’re Looking For:

·        Passion for delivering excellent customer service and patient care.

·        Experience in patient access, intake, or registration within a healthcare environment.

·        Intermediate computer skills (Windows, Excel, Word, Outlook).

·        Prior experience in insurance or patient registration required; one year of higher education or coding certification may substitute for experience.

·        High School Diploma or GED required; higher education preferred.

·        Ability to enter data using multiple computer applications.

·        Excellent telephone and communication skills.

·        Basic knowledge of medical terminology.

·        Commitment to upholding regulatory, legal, and ethical standards.

·        Ability to manage time and resources effectively, with a focus on cost management and safety.

Why You'll Love Working With Us: At Baton Rouge General, our patients aren’t the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.

·        Comprehensive benefits program for you and your family.

·        Professional development and support.

·        Generous paid time off, flexible positions, and our Baton Rouge General Fit! program.

·        Nationally and locally recognized leaders in quality and ranked among the best healthcare employers in the state.

Check out our employee perks: https://www.brgeneral.org/about/careers/perks

What You Will Do:

·        Provide excellent customer service during the patient access/intake process, supporting efficiency, cost reduction, and service improvement throughout the revenue cycle.

·        Facilitate patient safety with accurate and timely patient identification, following all policies and procedures.

·        Complete patient access functions (pre-registration, registration, collections) confidentially, accurately, and efficiently.

·        Initiate quick registration processes in emergent or urgent care situations.

·        Register patients to correct locations and beds per physician orders and maintain compliance with payer documentation.

·        Communicate with insurance representatives to promote continuity in pre-certification and insurance verification.

·        Request, collect, and receive co-payments, deposits, and payments, maintaining and securing cash drawers per financial policy.

·        Activate accounts and disseminate records according to standard procedures.

·        Participate in performance improvement activities and quality initiatives.

·        Demonstrate effective cost management and safety practices at all times.

·        Perform all other duties as assigned.

What Sets BRG Apart: At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical – what you do here matters.

With over 600 licensed beds across three campuses, Baton Rouge General offers the full spectrum of care, from delivering newborns to providing end-of-life support through hospice. Our clinics throughout Baton Rouge and surrounding areas provide comprehensive care and a full suite of specialties.

Ready to be part of a team that values your skills and dedication? Apply now and take the next step in your career with us.

Full-Time