What are the responsibilities and job description for the Office Coordinator position at Bath Planet?
Bath Planet Inland Empire is looking for a customer service representative to join our team in our Wildomar office. This person will drive customer satisfaction by fielding inquiries, addressing Customer Needs.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.Responsibilities:Manage inbound and outbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.Requirements:Bachelor’s degree or equivalent1-2 years proven experience in supporting client successExcellent written and verbal communication skillsAbility to address complaints and issues with effective solutions and a positive attitudePassion for delighting customers with above and beyond serviceExcellent time-management and prioritization skillsFamiliarity with CRM system Bath Planet offers Health Insurance and 401k. .Powered by JazzHRZGHnROdBIY
Salary : $18 - $24