What are the responsibilities and job description for the Call Center Representative position at Bath Planet?
Call Center Representative
ContractingPRO is one of the fastest growing exterior companies in the Mid-South.
We are looking for a Call Center Representative for our Cordova, TN market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes.
General Purpose
Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads.
Responsibilities
ContractingPRO is one of the fastest growing exterior companies in the Mid-South.
We are looking for a Call Center Representative for our Cordova, TN market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes.
General Purpose
Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads.
Responsibilities
- Deliver scripted pitch to the homeowners
- Adjust scripted pitch to meet needs of specific homeowners
- Handle homeowner's questions and objections
- Obtain homeowners information including names and addresses phone numbers etc.
- Receive appointments over the telephone
- Input appointment details into the computer system
- Input homeowners’ information and important details of conversation
- Confirm appointments placed with canvassers or sales representative
- Issue appointments for reps to meet prospective homeowners
- Quality control phone calls
- Answer telephone calls from potential homeowners who are responding to advertisements
- Contact homeowners to follow up on initial interaction
- Update lead information and maintaining reports
- Knowledge of sales and marketing principles and strategies
- Relevant work experience in telemarketing, sales, marketing, or promotions
- Product knowledge --Training provided
- Proficiency in relevant computer applicationsWe offer a competitive compensation range as well as paid vacation and sick time.