What are the responsibilities and job description for the Call Center Representative position at Bath Concepts Independent Dealers?
A to Z Bathroom Remodeling is one of the fastest-growing brands in the acrylic bath remodeling industry. We specialize in custom bath remodeling solutions that enrich the lives of our customers by delivering bathrooms that are attractive, durable, and maintenance-free.
A to Z Bathroom Remodeling of San Antonio is seeking a Call Center Representative for our San Antonio, TX market and surrounding areas to join our winning team. This is a great opportunity to work with a rapidly growing company, earn a competitive income, and make a positive impact by helping homeowners improve their homes.
General Purpose:
Provide excellent customer service while contacting homeowners by phone to set qualified appointments for free consultations. Accurately input and manage lead information, update reports, and respond to inbound inquiries from advertisements.
Responsibilities:
Powered by JazzHR
NeS31FE022
A to Z Bathroom Remodeling of San Antonio is seeking a Call Center Representative for our San Antonio, TX market and surrounding areas to join our winning team. This is a great opportunity to work with a rapidly growing company, earn a competitive income, and make a positive impact by helping homeowners improve their homes.
General Purpose:
Provide excellent customer service while contacting homeowners by phone to set qualified appointments for free consultations. Accurately input and manage lead information, update reports, and respond to inbound inquiries from advertisements.
Responsibilities:
- Deliver a scripted pitch to homeowners
- Adapt scripts to meet the needs of individual homeowners
- Handle questions and overcome objections professionally
- Collect and verify homeowner information (name, address, phone number, etc.)
- Schedule appointments over the phone
- Enter appointment details into the system accurately
- Document key details from conversations
- Confirm appointments set by canvassers or sales representatives
- Schedule appointments for sales representatives
- Conduct quality control calls
- Answer inbound calls from prospective customers responding to ads
- Follow up with homeowners after initial contact
- Maintain and update lead information and reports
- Strong understanding of sales and marketing principles
- Previous experience in telemarketing, sales, marketing, or promotions preferred
- Product knowledge (training provided)
- Proficiency with basic computer applications
- Excellent communication and customer service skills
Powered by JazzHR
NeS31FE022