What are the responsibilities and job description for the IT Support & Systems Coordinator position at Bath & Cabinet Experts?
📍 Indianapolis, IN (Hybrid) | Bath & Cabinet Experts
Keep Our Team Connected & Powered Up
Are you a hands-on IT professional who loves solving problems, supporting people, and keeping operations running smoothly?
Bath & Cabinet Experts is looking for an IT Support & Systems Coordinator to be the go-to resource for everything technology — from employee support to device setup and system coordination.
You'll play a key role in helping our team work efficiently across offices, showrooms, and field locations, ensuring every user and device is ready to perform.
This isn't just a help desk role — it's a chance to own IT processes, partner with leaders, and support a fast-growing, award-winning company recognized as a Top Workplace year after year.
💡 To learn more about career opportunities at Bath Experts, click here.
What You'll Do
👉 Apply today and make your next move with Bath & Cabinet Experts.
Keep Our Team Connected & Powered Up
Are you a hands-on IT professional who loves solving problems, supporting people, and keeping operations running smoothly?
Bath & Cabinet Experts is looking for an IT Support & Systems Coordinator to be the go-to resource for everything technology — from employee support to device setup and system coordination.
You'll play a key role in helping our team work efficiently across offices, showrooms, and field locations, ensuring every user and device is ready to perform.
This isn't just a help desk role — it's a chance to own IT processes, partner with leaders, and support a fast-growing, award-winning company recognized as a Top Workplace year after year.
💡 To learn more about career opportunities at Bath Experts, click here.
What You'll Do
- Support the Team: Serve as the first point of contact for employee IT issues (hardware, software, and connectivity)
- Manage Devices: Oversee the full lifecycle of end-user equipment — from setup and configuration to deployment, decommissioning, and asset tracking
- Coordinate Onboarding: Ensure new hires are equipped with the right devices and access from day one, partnering closely with HR and Recruiting
- Collaborate with Our MSP Provider: Assign, triage, and escalate tickets, monitor SLA performance, and keep communication flowing between users and vendors
- Enhance Systems: Help implement new software, refresh hardware, and support company-wide technology projects
- Document & Improve: Maintain IT processes, support guides, and device standards while identifying ways to make them better
- Protect Data: Uphold IT security standards and maintain confidentiality at all times
- 3 years of IT support, help desk, or device management experience
- Hands-on experience with Windows, macOS, and iPadOS
- Experience partnering with a Managed Service Provider (MSP) or IT vendor
- Strong troubleshooting skills and a customer-service mindset
- Familiarity with asset tracking tools (like Sortly) and onboarding workflows
- Excellent communication and organization skills
- A proactive, adaptable problem-solver who takes ownership and gets things done
- Top Workplace Winner (2023-2025) in multiple markets
- Fast-growing company and expanding IT department with room to grow
- People-first culture grounded in our core values — Professionalism, Integrity, Accountability, Adaptability, and Enterprising spirit
- Over 2,000 five-star reviews and $200,000 donated to local charities — we're as proud of our impact as we are of our products
- Competitive pay, full benefits, and a collaborative team that celebrates innovation and continuous improvement
👉 Apply today and make your next move with Bath & Cabinet Experts.
Salary : $200,000