What are the responsibilities and job description for the Personal Lines Account Manager position at Bates Fullam Insurance Agency,Inc?
Bates Fullam Insurance Agency, Inc. seeks an experienced Personal Lines Insurance Customer Service Representative to join our team in Springfield.
This is a professional and friendly work environment where Spanish speaking skills are highly valued.
Our competitive salary and benefits package make this a rewarding career opportunity.
Job Description:
We are looking for a customer-focused individual to provide exceptional service to our clients.
The ideal candidate will have excellent communication and problem-solving skills, with the ability to multitask and work in a fast-paced environment.
You will be responsible for handling customer inquiries, resolving issues, and providing accurate information about our insurance products.
Key Responsibilities:
- Provide exceptional customer service through phone, email, and in-person interactions
- Answer customer questions and resolve issues in a timely and professional manner
- Maintain accurate records of customer interactions and correspondence
- Stay up-to-date on insurance products and services to effectively communicate with customers
- Collaborate with internal teams to resolve complex customer issues
Requirements:
- 1 year of experience in a customer-facing role, preferably in the insurance industry
- Excellent communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Proficiency in Spanish language (desired)
- H.S. diploma or equivalent required; degree preferred
What We Offer:
A competitive salary and benefits package, including health, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for professional growth and development.
We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.