Technician, Systems Support I (9671)

BASIC FUNCTION & RESPONSIBILITY: Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district with limited supervision. Respond to work order requests by diagnosing and repairing network and computer hardware. Applicant must have strong customer service skills.

QUALIFICATIONS:

Education/Certification:

• High school diploma or GED
• Clear and valid Texas driver’s license
• MTA, MCA, A , network , or equivalent certification in relevant programs preferred

Special Knowledge/Skills/Abilities:

• Knowledge of computer workstation setup (various systems i.e. PC, Apple, Linux, etc.)
• Knowledge of computer hardware and software applications (various systems i.e. PC, Apple, Linux, etc.)
• Knowledge of computer mobile devices (various systems i.e. Apple, Android, Windows, etc.)
• Ability to install, maintain, and repair computers and peripherals, including printers, scanners, and presentation devices
• Ability to install and maintain network cables and hardware
• Ability to diagnose problems and perform repairs

Experience:

• Three (3) to five (5) years of experience in an IT support role

CHARACTERISTIC DUTIES & RESPONSIBILITIES: The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein; however, this is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

Technical Support:

• Install and upgrade computers, mobile devices, and peripherals throughout the district.
• Relocate computer hardware, peripherals, mobile devices, and equipment as needed.
• Install and configure software as needed.

Equipment Repair and Maintenance:

• Diagnose and repair equipment, including printers, mobile devices, and personal computers.
• Maintain accurate records of time and materials required to perform repairs and service.

Safety:

• Operate tools and equipment according to prescribed safety procedures.
• Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying.

Organization Improvement:

• Work collaboratively to improve programs.

School/Community Relations:

• Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner.

Organization Morale:

• Participate in team building activities and the decision-making process as appropriate.
• Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction.

Other:

• Uses established tracking system to log requests; monitor progress, track problem resolution, identify patterns of failure, research bug fixes and implement solutions; communicate with IT Operations Manager regarding unresolved problems.
• Keep abreast of current and upcoming technology and standards to enhance operations.
• Handle multiple projects with rapidly changing priorities and deadlines.
• Respond to after-hours emergencies as needed.
• Comply with policies established by federal and state law, including but not limited to State Board of Education and local Board policy.
• Perform other job-related duties as assigned.

SUPERVISION EXERCISED: None

MENTAL DEMANDS/PHYSICAL DEMANDS/ENVIRONMENTAL FACTORS:

• Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; small truck or van
• Posture: Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting
• Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders
• Lifting: Moderate lifting and carrying (up to 44 pounds); occasional heavy lifting (45 pounds and over)
• Environment: Exposure to electrical hazards; occasional prolonged and irregular hours; frequent districtwide travel; may be required to be on-call 24 hours a day
• Mental Demands: Work with frequent interruptions; maintain emotional control under stress