Receptionist, Technology Center (9848)

BASIC FUNCTION & RESPONSIBILITY: Serve as the primary contact for the Technology Department. Perform administrative duties related to the daily operation of the technology department office and provide clerical services to the director of information services and other staff.

QUALIFICATIONS:

Education/Certification:

• High school diploma or equivalent

Special Knowledge/Skills/Abilities:

• Knowledge of Information Services department policies and procedures
• Knowledge of the latest developments in technology
• Knowledge of computer hardware and software applications (various systems i.e. PC, Apple, Linux, etc.)
• Knowledge of computer mobile devices (various systems i.e. Apple, Android, Windows, etc.)
• Proficient keyboarding and file maintenance skills
• Knowledge of correct English usage, grammar, spelling and punctuation
• Basic math skills
• Ability to use software to develop spreadsheets, perform data analysis, and do word processing

Experience:

• 2-3 years of secretarial experience, preferably in a public education environment; bilingual preferred

CHARACTERISTIC DUTIES & RESPONSIBILITIES: The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein; however, this is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

Support of Administrative, Fiscal and/or Facilities Functions:

• Meet and greet customers both in person and over the phone.
• Answer incoming calls, take reliable messages, and route to appropriate staff; handle questions and requests that fall within level of responsibility.
• Work cooperatively with end-users to provide telephone support via the District’s Technology Help Desk.
• Process technology-related work orders and assign priority to work orders.
• Maintain phone log records and use data to identify areas for improvement including training and maintenance support.
• Assist in the development of training material and user documentation via the District’s Technology Help Desk.
• Assist the Inventory Team to arrange for contract repairs for work that cannot be performed by district staff.
• Assist the Inventory Team with purchasing, inventory, shipping and receiving tasks.
• Receive, sort, and distribute mail and other documents to department staff.
• Maintain accurate records of time and materials required to perform repairs and service; Document all work performed and keep accurate inventory records.
• Keep abreast of current and upcoming technology and standards to enhance operations.
• Operate tools and equipment according to prescribed safety procedures.
• Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying.
• Handle multiple projects with rapidly changing priorities and deadlines.
• Respond to after-hours emergencies as needed.

Organization Improvement:

• Work collaboratively to improve programs.

Professional Growth and Development:

• Participate in professional development that increases effectiveness and improves District performance.

School/Community Relations:

• Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner.

Organization Morale:

• Participate in team building activities and the decision-making process as appropriate.
• Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction.

Other Responsibilities:

• Comply with policies established by federal and state law, including but not limited to State Board of Education and local Board policy.
• Perform other job-related duties as assigned.

SUPERVISION EXERCISED: None

MENTAL DEMANDS/PHYSICAL DEMANDS/ENVIRONMENTAL FACTORS:

• Tools/Equipment Used: Standard office equipment including personal computer and peripherals; multi-line phone system
• Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting
• Motion: Frequent repetitive hand motions; frequent keyboarding and use of mouse; occasional reaching
• Lifting: Occasional light lifting and carrying (less than 15 pounds)
• Environment: Work is performed in an office setting; may require occasional irregular and/or prolonged hours; work is normally performed in a typical interior office work environment with little or no exposure to physical risk
• Mental Demands: Maintain emotional control under stress; work with frequent interruptions