Security Company Office Manager

Bastion Security Services is looking for a highly motivated individual to join our team as our Office Manager in San Francisco.

This person will serve as a trusted liaison between clients and the operations team, will be strategically minded and capable of moving seamlessly from concept to execution to meet goals. They will have the ability to manage their workload, to achieve client satisfaction. If you are looking for an opportunity to advance your career and are determined to make a difference, let’s talk!.

Responsibilities:

· Maintain high client satisfaction with proactive communication and timely problem resolution.

· Investigate and gather all information for client issues and coordinate resolution with Account Manager within 24 hours of issue. Inform team of action plans per direction of Manager.

· Contact field officers regarding on-going issues or questions, email outcome to team.

· Manage and schedule guards to maintain full coverage, adjusting schedules to meet service demands.

· Maintain regular communication with teams / corporate regarding pertinent information.

· Coordinate with the HR Manager on all discipline and termination within the field operations.

· Work with the recruitment team to generate new sources of applicants, develop and maintains applicant recruiting pipeline based on professional process, and conducts initial interviews for open positions

· Create and carry out all necessary procedures to ensure the efficiency, productivity and cost effectiveness of the stationary and patrol teams.

· Respond to all client issues or requests within the same business day, using all available forms of communications.

· Equipment and Uniforms - keep up to date on movement. Monitor inventory and submit request for replenishment as necessary.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and experience required. Reasonable accommodation may be made to disabled people.

· Minimum high school diploma or equivalent required. Prior security industry or service industry experience preferred. College education desirable. Minimum 2-3 years of professional-level experience required. Experience in position desirable.

· Must maintain a valid California driver’s license, pass background checks, and pass all safety tests. Use office technology.

· Demonstrated ability to be customer service oriented, with the ability to interact with all levels of individuals in a courteous manner, and resolve situations before they escalate. Energetic and focused, takes initiative, meets deadlines, good judgment

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $30 - $35