Intake Coordinator

Why Join Us? Bastion Community of Resilience is a 501(c)(3) nonprofit dedicated to empowering veterans and their families through connection, person-centered care, and whole-health support. As America’s first intentional community for injured veterans and their families, Bastion offers a meaningful opportunity to make a lasting impact. Join a mission-driven team committed to building resilience, fostering wellness, and strengthening community.

Summary/Objective: The Intake Coordinator serves as the first point of contact for veterans, family members, walk-ins, and community partner referrals at the Bastion Veteran Wellness Center. This role is responsible for conducting initial needs assessments, coordinating referrals, maintaining accurate client records, and connecting individuals with appropriate services and resources.

Essential Functions & Responsibilities:

• Collaborate with the Social Worker team, Building Manager, and Clinical Director to consistently execute intake protocol, including referrals to partner organizations.
• Conduct initial assessments to gather basic information for walk-ins (Veterans, family members, all new community contacts).
• Evaluate clients' needs and determine eligibility for services.
• Organize and input data into current systems: Salesforce.
• Advocate on behalf of and along with clients/veterans to access the services needed.
• Support clients in independently completing paperwork and applications.
• Follow up with clients/veterans/caregivers regarding recent referrals.
• Identify points of contact and maintain relationships with these veterans’ resources, vet contact information and eligibility for services annually.
• Stay up to date about local and regional community resources and services and update Bastion resource. database with any changes to availability or nature of resources and providers.

Education, Experience, & Qualifications:

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field (required or strongly preferred).
• Experience in social services, case management, intake coordination, or a related role (preferred).
• Knowledge of veteran services, community resources, and support systems (preferred).
• Strong communication, organizational, and interpersonal skills.
• Empathetic, culturally responsive, and nonjudgmental approach to client care.
• Ability to manage multiple tasks while maintaining attention to detail and professionalism.

Work Environment & Demands:

- Role may require standing or walking for extended periods and occasional bending, reaching, or lifting.

- Work is performed in a collaborative, fast-paced, team-oriented environment that values communication, innovation, and service excellence.

Equal Opportunity Statement:

Bastion Community of Resilience is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available throughout the hiring and employment process.