What are the responsibilities and job description for the Help Desk Administrator position at Bastiat USA, Inc.?
Company Description Bastiat USA, Inc. is a United States–based company located in Iselin, New Jersey. The organization operates in a professional business environment, supporting clients and internal teams with reliable services and solutions. Team members work in a collaborative setting that values responsibility, effective communication, and consistent performance. Bastiat USA, Inc. offers opportunities for growth and skill development for individuals who are proactive and solution-oriented.
Role Description The Help Desk Administrator is a full-time remote role responsible for providing technical support to end users, resolving help desk tickets, and maintaining a high level of customer service. Day-to-day tasks include responding to support requests via phone, email, or ticketing systems, diagnosing and troubleshooting issues with desktop computers and related hardware and software, and documenting resolutions and procedures. The role involves monitoring system performance, escalating complex issues to appropriate teams, and following established support processes and best practices. The Help Desk Administrator will collaborate with colleagues to ensure timely resolution of issues and may assist with user onboarding, account management, and basic system administration tasks.
Qualifications
Role Description The Help Desk Administrator is a full-time remote role responsible for providing technical support to end users, resolving help desk tickets, and maintaining a high level of customer service. Day-to-day tasks include responding to support requests via phone, email, or ticketing systems, diagnosing and troubleshooting issues with desktop computers and related hardware and software, and documenting resolutions and procedures. The role involves monitoring system performance, escalating complex issues to appropriate teams, and following established support processes and best practices. The Help Desk Administrator will collaborate with colleagues to ensure timely resolution of issues and may assist with user onboarding, account management, and basic system administration tasks.
Qualifications
- Strong technical support and help desk support skills, including experience handling user inquiries and ticket-based workflows.
- Hands-on experience with desktop computers, operating systems, and common business applications.
- Proficient troubleshooting skills for hardware, software, and connectivity issues.
- Effective communication skills for interacting with users, documenting issues, and collaborating with remote team members.
- Familiarity with remote support tools and ticketing systems.
- Ability to work independently in a remote environment, manage priorities, and meet response and resolution targets.
- Relevant certifications (e.g., CompTIA A , ITIL Foundation) or equivalent practical experience are beneficial.
- Prior experience in a help desk or IT support role is preferred.