What are the responsibilities and job description for the Advanced Technology Support Engineer (Off Shift) position at Bastian Solutions?
This is an off shift position that will be Monday-Friday 4pm to 1am EST. No On-Call!
The Advance Technology Support Engineer primary responsibility is to provide customer support to all existing Bastian Solutions customers. Our Customer Support provides 24/7 for support calls (during support rotation), conducting phone troubleshooting, remote dial in support/troubleshooting, support escalation process, and as necessary on-site support. Collateral duties include controls systems electrical design utilizing AutoCAD Electrical, PLC/PC programming, Human-Machine Interface (HMI) programming, customer training, debug support on site. Also, will be involved in the support of Advance Technologies used within the Material Handling Industry. The Advance Technology Support Engineer will work directly with the Controls Support Manager and management team to ensure all customer needs are met in a timely manner as well as to the customer’s complete satisfaction. The engineer will work develop the customer support program and with other Bastian divisions to help promote excellent technical support to our customers.
Job Functions
About Bastian Solutions
Bastian Solutions, a Toyota Advanced Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.
In addition to exciting work at a growing company, we offer the following benefits:
The Advance Technology Support Engineer primary responsibility is to provide customer support to all existing Bastian Solutions customers. Our Customer Support provides 24/7 for support calls (during support rotation), conducting phone troubleshooting, remote dial in support/troubleshooting, support escalation process, and as necessary on-site support. Collateral duties include controls systems electrical design utilizing AutoCAD Electrical, PLC/PC programming, Human-Machine Interface (HMI) programming, customer training, debug support on site. Also, will be involved in the support of Advance Technologies used within the Material Handling Industry. The Advance Technology Support Engineer will work directly with the Controls Support Manager and management team to ensure all customer needs are met in a timely manner as well as to the customer’s complete satisfaction. The engineer will work develop the customer support program and with other Bastian divisions to help promote excellent technical support to our customers.
Job Functions
- Be the first point of contact for all Bastian Solutions support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc.
- Maintains satisfied customers by resolving issues quickly.
- Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation).
- Communicate with other Bastian team members effectively. Keep your manager advised of schedule.
- 5-15%
- BS in Engineering (Electrical or Mechanical) or technical discipline
- Have five plus years of experience in Controls engineering.
- Previous with AutoStores, Mobile Robotics solutions etc.
- PLC/VLC programming experience
- HMI programming experience
- Panel design preferred.
- Hands-on mechanical capabilities
- Extremely computer literate with MS Office products
- AutoCAD Electrical experience preferred.
- Material Handling or Automation experience preferred.
- Excellent communication and documentation skills
About Bastian Solutions
Bastian Solutions, a Toyota Advanced Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.
In addition to exciting work at a growing company, we offer the following benefits:
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan with a company match
- Vacation/Holiday Pay
- Tuition Reimbursement
- Flexible Work Schedules
- Volunteer Work
- Professional Associations, Conferences and Subscriptions
- Company Meetings & Events