Community Health Navigation Coordinator

Overview: Responsibilities:

• Point of contact for referrals via email, fax, phone and Health Commerce System
  
• Collaborate with partners for appropriate assignment based on potential members diagnoses, and eligibility needs.
  
• Complete outreach for potential members referred from Managed Care Organizations, Emergency Departments, and other providers where eligibility will need to be determined.
  
• Contribute to the team on projects and development of policy and procedures.
  
• Provide administrative support to project leadership, work-groups, committees, stakeholders and members:
  
  • Schedules routine meetings and obtains meeting space
    
  • Perform various clerical or administrative functions
    
  • Record Meeting Minutes
    
  • Organize digital folders and maintain up-to-date records
    
• Promptly obtains all missing and/or correct inaccurate information by establishing lines of community with patients, service providers and partner agencies
  
• Attend program conference calls, take notes, and distribute call summaries
  
• Assure timely submission of data to requesting entities as needed
  
• Maintain tracking mechanisms to record programmatic questions, requests, and patient tracking
  
• Accurately enters all patient information into Netsmart CareManager™ application
  
• Use of multiple systems to verify patient demographics and information.
  
• Adheres to HIPAA confidentiality regulations 100% of the time as observed by manager
  
• Maintain documentation and statistics on activities to comply with reporting requirements
  
• Maintain highly confidential material and performs high confidential secretarial duties for Project Staff as needed
  
• Comply with all regulatory agency requirements
  
• Demonstrates independent judgment and critical thinking skills, within scope of job responsibilities, in the absence of direct supervision.
  
• Demonstrates efficient time management skills, demonstrated by task completion
  
• May be required to perform the duties of other employees, including supervisors/managers, in their absence
  
• May be required to perform duties and responsibilities not listed in this description, on a temporary or long-term basis
  
• Performs similar or related duties as requested or directed

Qualifications:

Education:

• High School Diploma or GED, preferred

• Minimum 5 years working in an office environment, required
• Minimum 1 year experience collecting and disseminating information with attention to detail. Experience using Microsoft Word, Excel, Access,
  and Outlook, preferred
• Minimum 1 year experience in the Medicaid Health Home, preferred

Licensure/Certificates:

• NYS Driver's license, required

• Accountability
• Attention to Detail
• Communication
• Interacting with People
• Maintain Confidentiality
• Computer Skills
• Multi-Tasking

Physical Requirements:

• Sedentary Work - Exerting up to 10 lbs of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met.
• Occasional crouching, grasping, kneeling, lifting, pulling, pushing, reaching, stooping
• Frequent typing/clerical/dexterity, hearing, repetitive motion, standing, seeing/monitor/computer use, talking, walking, visual acuity (color, depth, perception)

• Occasional Travel - The job may require travel from time- to-time, but not on a regular basis.

Total Rewards:

• Paid time off, including company holidays, vacation, and sick time
• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits including an employer match
• And more!

Pay Transparency Statement (Text Only): Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Min: USD $19.89/Hr. Max: USD $29.84/Hr. EEO Statement (Text Only): We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.