What are the responsibilities and job description for the Sr. Learning & Development Operations Specialist position at Bass Pro Shops?
Welcome to Bass Pro Shops Base Camp—where passion meets purpose.
Located in the heart of Springfield, Base Camp is more than a workplace; it’s the force behind the field teams who help families create unforgettable moments outdoors. Here, you’ll be surrounded by passionate, mission‑driven teammates who believe in something bigger: helping everyone Enjoy, Love, and Conserve the Great Outdoors. If you’re looking for meaningful work, inspiring collaboration, and a quality of life as strong as our purpose, your journey starts at Base Camp.
Conservation forms the heart and soul of Bass Pro Shops and is an ethic that dates to the earliest days of the company. Alongside the customers they serve, Bass Pro Shops over the past decade has proudly donated more than 10% of earnings to support conservation efforts in local communities and across North America.
ABOUT THE ROLE – YOUR NEXT BIG CATCH
At Bass Pro Shops, our Learning & Development team helps Outfitters and front-line leaders grow, thrive, and deliver legendary experiences. This role is a key force behind the scenes—supporting the systems, programs, and processes that power high-quality training across the organization. You’ll help sharpen execution on critical learning initiatives, bring clarity and insight to our leaders, and elevate the support we provide to our field administrators. If you enjoy blending strategy, analytics, and purpose-driven work, this is your next great adventure.
WHAT YOU’LL BE TRACKING
Driving results, refining systems, and keeping our learning initiatives on course
- Drive standardization and operational efficiency across the Learning & Development organization
- Analyze LMS data to measure learner engagement and program effectiveness
- Track, report, and tell the story behind key L&D performance metrics (KPIs)
- Present insights to leaders in a clear, compelling, and visually engaging way
- Build and manage the annual training calendar and major project plans, adjusting timelines and resources as business needs evolve
- Manage the Learning Management System and related training tools to support enterprise objectives
- Create and maintain detailed documentation for training processes, procedures, and workflows
- Partner with HRIS and cross-functional teams to ensure seamless system integration
- Manage and collaborate with external training vendors
- Conduct needs assessments to identify opportunities to improve learning systems, programs, and processes
- Continuously enhance HR Field Support processes to deliver a smooth, compliant experience for Outfitters
- Stay current on industry trends and best practices in learning and development
GEAR YOU’LL NEED
Skills, experience, and know-how to succeed in the field
- Bachelor’s degree in Management, Business Administration, Human Resources, or a related field
- 5 years of relevant professional experience
- Strong proficiency in Microsoft Office
- Experience administering an LMS and driving process improvement (Workday preferred)
- Solid understanding of learning and development concepts, practices, and procedures
- Strong analytical and critical-thinking skills, with experience navigating complex systems
- Familiarity with learning data visualization tools (Power BI, dashboards, Excel)
- Proven ability to manage multiple projects, build effective plans, and execute with precision
- Excellent problem-solving skills with a focus on root-cause analysis
- Strong presentation skills with the ability to communicate effectively to leaders, managers, vendors, and Outfitters
- Exceptional interpersonal, written, and verbal communication skills
- Ability to collaborate, build relationships, and influence across all levels of the organization
- Comfortable navigating ambiguity, shifting priorities, and continuous change
- Detail-oriented, self-motivated, and quick to learn
WHAT’S IN YOUR PACK:
What you'll bring
- Minimum Degree Required: Bachelor's Degree in Management, Business Administration, Human Resources, or a related field
- Experience: 5 years of experience
- Strong Microsoft Office proficiency.
- Experience in LMS administration and process improvement, preferably Workday.
THE TERRAIN
What to expect day-to-day
- Regular computer and desk work
- Occasional walking and standing
- Seldom or never required to lift up to 50 lbs
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.