What are the responsibilities and job description for the Head Usher position at Bass Performance Hall / Performing Arts Fort Worth?
Description
Part-Time Head Usher
Join the Front of House Team!
This part-time customer service position includes managing the volunteer usher staff, addressing patron needs, setting up Front of House area for performances, overseeing Front of House during performances.
Title: Head Usher
Department: Front of House (FOH)
Reports To: Assistant Directors of FOH
Status: Part-Time; Non-Exempt, Hourly
Essential Functions
To ensure Performing Arts Fort Worth (PAFW) achieves an optimal work environment and equitable treatment of all, employees are guided by two fundamental directives, the PAFW Operating Principles and the PAFW IDEA Statement, in addition to adhering to other terms and policies outlined in the Employee Handbook.
In addition to upholding to these fundamental directives, the Head Usher supports the Front of House department and provides first-class customer service.
Education, Experience & Skills Required
Position Responsibilities
Key activities of this position include but are not limited to:
PAFW is in the business of presenting arts and entertainment. To that end, all employees understand and accept that evenings and weekends are part of our operation. This position requires interacting with the public and being onsite for performances regularly.
This job posting is not written to provide an all-inclusive listing of responsibilities and related activities. Job duties and assignments may change at any time with or without prior notice.
Physical/Visual Activities Or Demands
Physical/visual activities or demands that are commonly associated with the performance of the functions of this position include, but are not limited to:
Representative, but not all inclusive of those commonly associated with this position are: ticket scanners, two-way radios, carts.
Requirements
Part-Time Head Usher
Join the Front of House Team!
This part-time customer service position includes managing the volunteer usher staff, addressing patron needs, setting up Front of House area for performances, overseeing Front of House during performances.
Title: Head Usher
Department: Front of House (FOH)
Reports To: Assistant Directors of FOH
Status: Part-Time; Non-Exempt, Hourly
Essential Functions
To ensure Performing Arts Fort Worth (PAFW) achieves an optimal work environment and equitable treatment of all, employees are guided by two fundamental directives, the PAFW Operating Principles and the PAFW IDEA Statement, in addition to adhering to other terms and policies outlined in the Employee Handbook.
In addition to upholding to these fundamental directives, the Head Usher supports the Front of House department and provides first-class customer service.
Education, Experience & Skills Required
- High school degree or equivalent.
- Minimum of 1 to 2 years of experience in a customer-facing role, with a strong focus on guest satisfaction.
- Minimum of 1 to 2 years of experience supervising a team or managing direct reports.
- Demonstrated ability to handle patron concerns and resolve conflicts with empathy and professionalism.
- Must be flexible to work nights, weekends, and some holidays.
- Ability to work a minimum of two shifts per month is required.
Position Responsibilities
Key activities of this position include but are not limited to:
- Provides excellent customer service to all patrons and guests.
- Verbally welcomes patrons to Bass Performance Hall.
- Provides support to Performing Arts Fort Worth Volunteers.
- Always maintains a pleasant and professional appearance.
- Is neat and dressed in complete uniform as scheduled.
- Follows all departmental and company procedures and policies to ensure safe and secure operations at all times.
- Responds positively and professionally to patron's questions and/or complaints and ensures patron satisfaction within the established guidelines.
- Works with backstage and box office to ensure a smooth and pleasurable performance experience for all patrons.
- Maintains a safe environment for patrons and volunteers and handles emergency situations professionally and calmly.
- Must report to work on time and as scheduled.
- Other PAFW and departmental duties as assigned.
PAFW is in the business of presenting arts and entertainment. To that end, all employees understand and accept that evenings and weekends are part of our operation. This position requires interacting with the public and being onsite for performances regularly.
This job posting is not written to provide an all-inclusive listing of responsibilities and related activities. Job duties and assignments may change at any time with or without prior notice.
Physical/Visual Activities Or Demands
Physical/visual activities or demands that are commonly associated with the performance of the functions of this position include, but are not limited to:
- Working in close physical proximity to others including co-workers, vendors, and the public.
- Must be able to walk, run, climb stairs, stoop, crouch, reach, push/pull and lift 20lbs or more.
- Must be able to hear and respond clearly in noisy environments.
- Must be able to stand for long periods of time.
- Ability to operate assigned office equipment with adherence to all safety guidelines.
- Clarity of vision; ability to bring objects into sharp focus; color perception.
Representative, but not all inclusive of those commonly associated with this position are: ticket scanners, two-way radios, carts.
Requirements
- High school degree or equivalent.
- Minimum of 1 to 2 years of experience in a customer-facing role, with a strong focus on guest satisfaction.
- Minimum of 1 to 2 years of experience supervising a team or managing direct reports.
- Demonstrated ability to handle patron concerns and resolve conflicts with empathy and professionalism.
- Must be flexible to work nights, weekends, and some holidays.
- Ability to work a minimum of two shifts per month is required.