What are the responsibilities and job description for the Veterinary Customer Service Representative (CSR) position at Basking Ridge Veterinary Management?
Duties:
- Greet and welcome clients and their pets to the veterinary clinic
- Answer phone calls, schedule appointments, manage email and monitor online pharmacy
- Collect and update client information, including medical history and client information
- Assist with filing and organizing paperwork
- Provide basic information to clients regarding pet care and veterinary services
- Work as a team with veterinarians and technicians to ensure smooth workflow
- Maintain cleanliness and organization of the reception and pharmacy area
- Fill prescriptions for patients, knowledge of medications and medical terminology a plus
- Must be able to lift 40 lbs
Requirements:
- Previous experience as a receptionist or in a customer service role is preferred. Salary negotiable with 4 years of Veterinary Recepionist experience
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask
- Proficient in computer skills, knowledge in Cornerstone a plus
- Ability to work well under pressure in a fast-paced environment
- Compassionate and caring attitude towards animals and people
Shifts are as follows:
8am - 2 pm, 1pm to 7pm and rotating Saturdays (two per month) 8am to 4pm
** Must be flexible with scheduling and have the ability to cover shifts as needed**
NOT HIRING FOR SEASONAL OR SHORT-TERM WORK.
Note: This job description may not be inclusive of all duties, responsibilities, or aspects of the job described, and may be subject to change at any time.
Salary : $18 - $20