What are the responsibilities and job description for the Area Operations Coordinator position at Baskin Robbins?
Area Operations Coordinator
Pay: $25.00 - $35.00 per hour, depending on experience
Expected Hours: 30-40 hours per week
We are seeking a highly organized, dependable, and hands-on Operations Coordinator to support multiple quick-service restaurant locations throughout the Los Angeles area.
This position will work directly with ownership and play a key role in maintaining operational standards, supporting store managers, assisting with recruiting and training, and helping ensure that each location operates efficiently and consistently.
This is a field-based position and not a desk-only role. The ideal candidate is comfortable working in restaurant environments, interacting with employees and managers, conducting interviews, solving problems, and ensuring company standards are maintained.
Responsibilities
- Conduct regular visits to restaurant locations
- Ensure company policies, procedures, and operational standards are being followed
- Monitor cleanliness, organization, food safety, and customer service standards
- Conduct store audits and operational evaluations
- Identify opportunities for improvement and follow up on corrective actions
- Review applications and conduct initial interviews
- Assist with hiring and onboarding new employees
- Support managers with staffing and employee accountability
- Follow up on maintenance, repair, and equipment issues
- Communicate with vendors, contractors, and service providers
- Assist with workers' compensation and employee-related follow-up
- Track projects, action items, and operational initiatives
- Provide ownership with regular updates regarding store performance and staffing needs
Required Qualifications
- Minimum 2 years of restaurant, retail, hospitality, or related management experience
- Previous experience supervising employees
- Strong leadership and communication skills
- Strong organizational and follow-up skills
- Ability to work independently with minimal supervision
- Comfortable conducting interviews and onboarding employees
- Ability to travel between multiple locations throughout Los Angeles
- Valid driver's license and reliable transportation
- Proficient with email, spreadsheets, and basic computer software
- Available to work some evenings, weekends, and holidays as business needs require
Preferred Qualifications
- Multi-unit operations experience
- Quick-service restaurant experience
- Experience with recruiting and hiring
- Experience with scheduling, payroll, or HR-related functions
Benefits
- Flexible Schedule
- Paid Training
- Employee Discount
- Mileage Reimbursement
- Paid Sick Leave in accordance with California law
- Performance Bonus Opportunities
- Growth and Advancement Opportunities
Ideal Candidate
The ideal candidate is a self-starter who enjoys both operations and people management. They are comfortable working in the field, solving problems, coaching employees, conducting interviews, and helping ownership maintain high standards across multiple locations.
This position offers the opportunity to grow with an established and growing restaurant organization.
Imagine a place where all day long people talk about ice cream, eat ice cream and even dream of ice cream. That’s us. That’s Baskin-Robbins. Over 70 years ago, Burt Baskin and Irv Robbins had the crazy idea of offering 31 flavors of ice cream when everyone else was still selling vanilla, chocolate, and strawberry. Burt and Irv were absolutely nuts about ice cream (Irv even had a swimming pool shaped like an ice cream cone). Their passion was contagious, and we like to think our 1400 flavors have made the world a more flavorful place since we opened for business in 1945.
Salary : $25 - $35