Inside Sales / Account Manager / Service Center Supervisor

Position Overview

Basin Safety Consulting Corporation is seeking a motivated and highly organized professional to support our growing Service Center, Supply, and Customer Support operations. This is a multi-functional role that combines inside sales, account management, retail/product support, and service center coordination.

The ideal candidate is customer-focused, operationally minded, and comfortable balancing technical product support with relationship management and internal coordination. This individual will play a key role in helping customers stay operationally ready by supporting product orders, equipment servicing, inspections, inventory tracking, and proposal development. This role will work closely with customers, vendors, the service center team, finance personnel, and field operations to ensure a high level of responsiveness, professionalism, and execution.

Primary Responsibilities

Customer Support & Account Management

• Serve as a primary point of contact for customer product and service needs
• Support customer onboarding processes, account setup, and documentation
• Build and maintain positive working relationships with customers and vendors
• Assist customers with product recommendations, availability, and service scheduling
• Coordinate communication regarding product delivery timelines, order updates, and service status

Inside Sales & Product Coordination

• Prepare estimates, quotes, and proposals for safety equipment and service offerings
• Coordinate with vendors and suppliers to source products and confirm pricing
• Work alongside the finance team to process and track customer orders
• Support retail and supply operations, including product preparation and organization
• Assist in maintaining accurate inventory records and stock levels

Service Center Operations Support

• Support daily service center activities including:

-Breathing air pack loading

-Respirator fit testing

-Audiometric equipment support and calibrations

-Fire extinguisher inspections and servicing support

• Coordinate equipment intake, tracking, and customer readiness
• Help ensure products and equipment are prepared and field-ready for customer use
• Support service center workflow, organization, and operational efficiency

Operational & Administrative Support

• Maintain accurate records within company software systems
• Assist with SOP implementation and documentation processes
• Collaborate with front desk personnel, technicians, and leadership teams
• Occasionally support field operations or customer visits as needed

Preferred Qualifications

• Experience in customer service, inside sales, industrial supply, or account management
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable learning technical products and service processes
• Experience working with industrial, safety, construction, oil & gas, or service-related industries preferred
• Self-motivated with strong follow-through and attention to detail
• Ability to work collaboratively across departments

Preferred Software & Technical Experience

Experience with the following systems is beneficial, but training can be provided:

• QuickBooks
• Lightspeed POS
• KPA
• Inventory management systems
• CRM or quoting platforms
• AI-supported knowledge base tools

Preferred Certifications & Training

The following certifications are preferred or will be provided after hire:

• H2S Clear
• Safeland
• CPR / First Aid

Work Environment & Expectations

• Position based in the Williston / Watford City region
• Combination of office, retail, warehouse, and service center work
• Occasional field support activities may be required
• Must be comfortable working around industrial and safety equipment

Reporting Structure

This position will report directly to the Operations Manager.

What Success Looks Like

• Strong communication with customers and vendors
• Accurate and timely quoting and order coordination
• Improved service center organization and workflow support
• Reliable follow-through on customer needs
• Increased operational readiness and customer satisfaction
• Positive collaboration across departments and teams

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person